PEGAPCBA87V1 무료 덤프문제 온라인 액세스

A purchase request list report includes columns for case ID and regional cost center. A manager wants the report to show the total number of purchase requests for each of the regional cost centers.
How do you configure the report definition?

• A.Create a filter for each cost center and count the case IDs.
• B.Summarize the case ID column by count.
• C.Define a function for the cost center column to total the case IDs.
• D.Summarize the regional cost centers by count.

When an auto accident claim is resolved in the Resolve stage, email notifications must be sent automatically to the adjuster who inspected the car, to the insured party, and to the insurance agent who verified the claim.
How do you configure the resolve process to support this requirement?

• A.Add a Send Email step as an optional action.
• B.Route the email to all the recipients in a Collect Information step.
• C.Route an Approval step to the required participants.
• D.Add a Send Email step and include all required participants.

A software company wants customers to receive troubleshooting support easily. New customers prefer to get assistance by using a call center while more experienced customers prefer using the online company forum.
Which three of the following statements are true? (Choose Three)

• A.Experienced customer obtains troubleshooting assistance by using the online forum is a microjoumey
• B.New customer obtains troubleshooting assistance by using a call center is a journey
• C.Experienced customer obtains troubleshooting assistance by using the online forum is a journey
• D.Customer obtains troubleshooting assistance is a journey
• E.New customer obtains troubleshooting assistance by using a call center is a microjoumey
• F.Customer obtains troubleshooting assistance is a microjoumey

How do you guide users through an application form without requiring user training?

• A.Add the corresponding step to an appropriate stage.
• B.Add an instruction to the assignment.
• C.Send a notification to the assigned user.
• D.Add an optional action to the case to explain the task.

Which scenario is a use case for the Wait step?

• A.The customer needs to log in to their account before receiving a membership discount on an online purchase.
• B.An agent need to send a confirmation email to an insured customer after they complete a form.
• C.A payroll user cannot process a salary increase until the department manager approves the increase.
• D.The customer cannot complete an application for a checking account until a bank representative reviews their credit report.