PEGACPBA74V1 무료 덤프문제 온라인 액세스

A manager has reviewed a case and has decided to increase the case urgency and escalate to HR. HR must review and respond within four business hours. Which three configuration options are needed to enable the manager to satisfy the requirements? (Choose three.)

• A.Provide a local action to transfer the assignment to another queue
• B.Provide a filed for urgency adjustment
• C.Provide a service level for the HR assignment
• D.Provide escalation action to HR and resolve the case
• E.Provide notification to HR requesting urgency be increased

How do you route an assignment so that any available member of the Finance department can perform the task?

• A.Route the assignment to the admin user ID
• B.Route the assignment separately to all members
• C.Route the assignment to a work queue
• D.Route the assignment to a work list

When processing an auto accident claim, the system requires three approvals: Approval from the adjuster who inspected the car, approval from the medical administrator who provided medical care to the insured, and approval from the insurance agent who verified the claim.
How do you implement this requirement so each approver can work independently?

• A.Create business logic to route to the different approvers
• B.Route to a workbasket where all three roles have access
• C.Create an approval step with cascading approval
• D.Create three assignments and route to the appropriate approver

In the following partial case life cycle, a manager must contact a job applicant to schedule an interview. The interview should be scheduled within 2 business days after the manager qualifies the applicant, although 1 business day is preferable.

To meet this requirement, you apply a goal and deadline to the ______.

• A.Case type
• B.Interview stage
• C.Schedule Interview process
• D.Schedule Interview step

Consider the following user story: As an account owner, I want to be able to add a member to my account so I can give the member temporary access. Which two questions help you define the fields for the user view? (Choose two.)

• A.What fields does the account owner need to see to be able to add a temporary member?
• B.Do the fields about the temporary member needs to be displayed in multiple languages?
• C.Will field information about the temporary member be stored in an external database?
• D.How do the fields for the temporary member needs to be displayed?