PEGACPBA73V1 무료 덤프문제 온라인 액세스

An airline has the following requirement:
A passenger requiring a service animal must document the type of animal, the size of the animal, and any relevant medical information the crew may need during the flight. The application prompts the passenger for this information when the passenger declares that they will travel with a service animal.
How do you configure the case life cycle to meet this requirement?

• A.Apply an optional action to the appropriate stage to allow the passenger to provide the information as needed.
• B.Create a child case for service animal accommodation to automatically resolve unless the passenger requires the accommodation.
• C.Configure a stage in the case life cycle for service animal accommodation and apply a stage validation condition.
• D.Add a process to the case life cycle for service animal accommodation and apply a condition to determine when to run the process.

You are designing a medical claim case type and have the following requirement: Medical claims must be resolved within 5 days.
To meet this requirement you need to set the ___________ in the service level to 5 days.

• A.urgency
• B.passed deadline
• C.goal
• D.deadline

Consider the following scenario:
A customer files a fraud complaint. The complaint is investigated by a customer service agent.
*The customer service agent may request additional information from the customer.
* The merchant is notified and given 15 days to dispute the fraud claim.
*If the fraud claim is approved, an affidavit is sent to the customer and a refund is posted to the account.
*If the fraud claim is rejected, the customer is notified and given 15 days to respond. Select the case life cycle design that follows the guidelines for identifying and naming stages.
A)

B)

C)

D)

• A.Option D
• B.Option B
• C.Option A
• D.Option C

You are defining a user view for a loan application. If the loan applicant indicates there are one or more open accounts, the Date account opened must be before the current date.
Select the approach that meets the validation requirements.

• A.Use a pick list control to verify the Date account opened is in the past.
• B.Use a calendar control to verify the Date account opened is in the past.
• C.Use a when rule to verify the Date account opened is in the past.
• D.Use a validate rule to verify the Date account opened is in the past.

An application allows consultants to enter their hours on a project on a weekly basis. Consultant hours must be approved by both their manager and the project supervisor. The approvals can be performed in any order.
How do you configure the approvals in the application?

• A.Configure a parallel process for each of the required approvals.
• B.Configure a single cascading approval based on an authority matrix.
• C.Add the manager approval to an alternate stage in the case life cycle.
• D.Add an optional process to each approval in the appropriate stage.