ISO-IEC-20000-Foundation 무료 덤프문제 온라인 액세스

One of the activities required for effective planning, coordination, and evaluation of requested changes is assessing the impact and required resources. Which process or function is responsible for this activity?

• A.Release and deployment management
• B.Configuration management
• C.Change management
• D.Service desk

Which is one of the ways that a service provider can demonstrate governance of applicable processes operated by an external supplier?

• A.By appointing a designated individual who is responsible for managing the relationship with the external supplier
• B.By signing a contract with the external supplier
• C.By coordinate activities with other parties involved in the service lifecycle
• D.By agreeing the scope of the services to be delivered by the external supplier

ISO/IEC 20000-1 can be applicable to a service provider:

• A.Only if its suppliers haven't demonstrated conformity to ISO/IEC 20000 requirements
• B.Even if its customers or suppliers have demonstrated conformity to ISO/IEC 20000 requirements
• C.Only if its suppliers have demonstrated conformity to ISO/IEC 20000 requirements
• D.Only if its customers have demonstrated conformity to ISO/IEC 20000 requirements

Which is NOT a specific resource management responsibility within ISO/IEC 20000-1?

• A.Appropriate service management staff training records shall be maintained
• B.The competencies required for service management roles shall be determined
• C.All service management staf shall be qualified to at least ITIL Foundation level
• D.All service management personnel shall be aware of their contribution to service management objectives

What is the purpose of information security controls?

• A.To control access to the services
• B.To enforce the information security policy
• C.To monitor information security incidents
• D.To address identified information security risks