ISO-IEC-20000-Foundation 무료 덤프문제 온라인 액세스

What is a responsibility of the organization regarding supplier management as defined in ISO/IEC 20000-1?

• A.To ensure that subcontracted suppliers meet contractual requirements in all circumstances
• B.To ensure that contracts with external suppliers are accessed for alignment against SLAs of customers
• C.To ensure that a process exists for the procurement of suppliers
• D.To ensure that supplier processes and procedures are defined

A release is tested before deployment. The release fails the test because it does not meet the acceptance criteri a. According to the standard, what must happen?

• A.The change advisory board (CAB) should meet and decide whether to deploy or not
• B.The release should be stopped and rejected so another team can fix it
• C.The operations team should make the decision to safeguard the live environment
• D.The organization should decide on necessary actions and deployment

What process, other than business relationship management, reviews service performance with the customer?

• A.Budgeting and accounting for services
• B.Service availability management
• C.Service Reporting
• D.Service Level management

Which is not an example of configuration information for a CI?

• A.Status
• B.Feature of a service
• C.Unique identification
• D.Relationship with other Cis

What is an example of a requirement for the service management objectives?

• A.They should be easy to realize
• B.They should be shared with the customers
• C.They should be left unchanged, even if services change
• D.They should be consistent with the service management policy