ISO-9001-Lead-Auditor 무료 덤프문제 온라인 액세스

Scenario 1: AL-TAX is a company located in California which provides financial and accounting services.
The company manages the finances of 17 companies and now is seeking to expand their business even more The CEO of AL-TAX, Liam Durham, claims that the company seeks to provide top-notch services to their clients Recently, there were a number of new companies interested in the services provided by AL-TAX.
In order to fulfill the requirements of new clients and further improve quality, Liam discussed with other top management members the idea of implementing a quality management system (QMS) based on ISO 9001.
During the discussion, one of the members of the top management claimed that the size of the company was not large enough to implement a QMS. In addition, another member claimed that a QMS is not applicable for the industry in which AL TAX operates. However, as the majority of the members voted for implementing the QMS. Liam initiated the project.
Initially, Liam hired an experienced consultant to help AL-TAX with the implementation of the QMS. They started by planning and developing processes and methods for the establishment of a QMS based on ISO
9001. Furthermore, they ensured that the quality policy is appropriate to the purpose and context of AL TAX and communicated to all employees. In addition, they also tried to follow a process that enables the company to ensure that its processes are adequately resourced and managed, and that improvement opportunities are determined.
During the implementation process, Liam and the consultant focused on determining the factors that could hinder their processes from achieving the planned results and implemented some preventive actions in order to avoid potential nonconformities Six months after the implementation of the QMS. AL-TAX conducted an internal audit. The results of the internal audit revealed that the QMS was not fulfilling all requirements of ISO 9001. A serious issue was that the QMS was not fulfilling the requirements of clause 5.1.2 Customer focus and had also not ensured clear and open communication channels with suppliers.
Throughout the next three years, the company worked on improving its QMS through the PDCA cycle in the respective areas. To assess the effectiveness of the intended actions while causing minimal disruptions, they tested changes that need to be made on a smaller scale. After taking necessary actions, AL-TAX decided to apply for certification against ISO 9001.
Based on the scenario above, answer the following question:
Scenario 1 indicates that AL-TAX did not ensure clear and open communication channels with interested parties. Which quality management principle did the organization not follow in this case?

• A.Relationship management
• B.Leadership
• C.Evidence-based decision making

ABC is a worldwide fast-food organisation. One of the branches, in downtown Cape Town, decided to implement an ISO 9001 quality management system and you are the audit team leader (with two other auditors) that will carry out the certification audits, Stage 2.
ABC receive the orders by phone or internet; some of the employees deliver the ordered food to indicated addresses. The normal menu includes 15 different types of hamburgers; however, in the last two weeks, due to a shortage of a special type of meat, they can only prepare six of the 15 varieties.
During the internal meeting of the audit team, you ask one of the auditors to describe what she has observed. She audited the reception of orders from customers (via phone or internet) and the communication of the orders to the kitchen. She noticed that the menu offering food on the website is still the normal one, with 15 different hamburgers, and during a 30-minute period, she observed many customers reluctantly accepting something other than the hamburger they preferred.
You, as audit team leader, inform the Quality Manager of your concern about the major nonconformity, since you consider this a serious breach of the basic principles of quality that lasted two weeks without action being taken.
Right at the beginning of the Closing meeting, you discuss the nonconformity with the General Manager.
She got quite upset and said she was going to make a complaint to the certification body and left the room; the Quality Manager was the only member of ABC left with the audit team. The Quality Manager said the General Manager would not come back to the meeting.
What would you do? Choose the best from the following options:

• A.Ask the Quality Manager for a break to discuss the issue with the members of the audit team.
• B.Inform the Quality Manager that you consider the meeting closed, and that you will report to the Certification Body for instructions.
• C.Inform the Quality Manager that the certification process is put on hold and leave the room.
• D.Ask the Quality Manager to listen to the nonconformity the auditor will present and continue with the meeting until its closure.

You are carrying out an audit at an organisation seeking certification to ISO 9001 for the first time. The organisation offers regulatory consultancy services to manufacturers of cosmetics. The business operates from ten regional offices.
You are nearing the end of the audit and need to decide if sufficient evidence of top management leadership and commitment with respect to the quality management system has been gathered.
Which four of the following would demonstrate top management leadership and commitment with respect to the quality management system?

• A.Approving company car budgets for the fiscal year
• B.Chairing management review meetings
• C.Briefing staff on the development of an improvement culture
• D.Investing time and money in corrective actions arising from nonconformities
• E.Not attending audit closing meeting
• F.Conducting staff disciplinary meetings
• G.Promoting the importance of following procedures

ISO 9001 requires that the organisation shall continually improve the quality management system.
Select the two options for how this can best be achieved.

• A.Require higher standards for the work being done
• B.Communicate a policy commitment to continual improvement
• C.Require that all employees make fewer mistakes
• D.Send the Chief Executive on an ISO 9001 course
• E.Appoint external consultants to train quality control staff
• F.Use the management review process to identify improvements

Select six tasks you would expect to be completed at the audit team meeting of a third-party audit team leader and his audit team in preparation for a Closing meeting for a four-day initial certification audit.

• A.Re-audit corrective actions taken to correct findings found during the audit.
• B.Audit team complete final version of their individual findings.
• C.Audit team leader completes final report, including individual findings and certification recommendation.
• D.Write the audit finding report out when detected and obtain signature of the auditee.
• E.Hold daily audit team meeting to review any timetable issues and potential findings and their impact on the audit for other team members.
• F.Final audit team meeting to agree findings and categories including clarification of any uncertainties.
• G.Audit team leader informs the individual(s) managing the audit programme that the closing meeting is ready to be held.
• H.Audit team review any points raised by the auditee nominated representative.
• I.Audit team agree final audit outcome recommendation.
• J.Agree the roles of each audit team member for the closing meeting.