1z1-981 무료 덤프문제 온라인 액세스

Which two statements are true about safe mode in relation to add-ins?

• A.It allows an agent desktop to log in to the application without any add-ins.
• B.It is enabled automatically if the previous shutdown of the agent desktop application did not happen normally.
• C.It allows an agent desktop to log in to the application with local add-in files.
• D.It is a profile setting that must be enabled for a profile.
• E.It is a setting that must be enabled at the interface level.

Your customer specifies five requirements.
Which three requirements can be fulfilled by using workflows?

• A.If a contact record does not exist, creating a contact record as captured by an agent from customers
• B.Allowing an agent to exit any script in the workflow, go to the workspace, and return to the same script page that the agent had exited earlier
• C.Allowing an agent to switch between workspaces by clicking the "Select Workspace" button
• D.If a contact record exists, loading details from the contact found in the incident workspace
• E.Capturing all incident-associated CO data from customers

Which statement correctly differentiates between a bulk operation and a batch operation?

• A.A bulk operation performs multiple operations on the same object, whereas a batch operation perform the same operation on multiple objects.
• B.A bulk operation performs a single operation, whereas a batch operation performs a single operation on a single object.
• C.A bulk operation performs the same operation on multiple objects, whereas a batch operation performs multiple operations.
• D.A bulk operation performs the same operation on a single object, whereas a batch operation performs multiple operations on multiple objects.

Which six actions initiate the business rules engine to run their configured logic?

• A.A customer updates contact details via the end-user pages.
• B.An agent edits an opportunity.
• C.An agent runs an incident report.
• D.An administrator compiles the rules engine.
• E.A customer adds more information to their incident via the end-user pages.
• F.An agent views the rule log.
• G.An agent creates or edits an answer.
• H.A customer creates an incident in the end user portal.
• I.The rules engine is updated.
• J.An agent edits contacts, incidents, organizations, or tasks.

What are the three different types of pull policy for queues?

• A.Advanced
• B.Standard
• C.Manual
• D.Round Robin
• E.First Due
• F.Strict Priority