1z1-325 무료 덤프문제 온라인 액세스

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Your customer has "Gold" level SLAs being applied to certain organizations according to organization rules.
After six months, the business decides to change the response time: instead of responding in 24 hours your agents need to respond within eight business hours.
You modify the "Gold" SLA to reflect this change but you notice that the SLA reports are still using a 24-hour response time.
Which statement is correct?

• A.Updating the SLA will not automatically update the organization's SLA instance.
• B.You have not activated the rules so the updated SLAs are not being applied.
• C.Your site has been corrupted with the "Gold" SLA.
• D.The SLA reports will need to be modified to use the new SLA.

You want to implement a privileged list of answers on the customer portal but answers with the Access Level you have created are showing up for all customers.

What change can you make with the Answer Access Level shown to make it function correctly?

• A.Nothing is wrong with the configuration set on the picture, so no changes are needed.
• B.There are too many access levels. One of those needs to be removed.
• C.Only the label of the access level needs to be inserted and then saved.
• D.The access level being created should not have the "Visible" check box selected.

You are working with a client to set up a new chat channel for their agents. Which four features would you configure in the chat workspace options? (Choose four.)

• A.Wrap Up Time.
• B.Create/associate related incident at the beginning of chat.
• C.Set Absent Interval for how long to wait without a response.
• D.Set the queue wait time interval.
• E.Set Status to Solved for incidents created automatically.
• F.Prompt the agent to enter wrap up mode.
• G.Set the Warning time for when to notify an agent when a response is received.

Which two special characters can be used as wildcard values when searching for Key values in the configuration settings? (Choose two.)

• A.#
• B.*
• C.^
• D.%
• E.$
• F.&
• G.@
• H.!

Your client has two interfaces available to their agents.
To make things easier for the agents, your client wants to change the name of the interface so that the agents can easily tell the difference between them, in the agent console.
How can this requirement be fulfilled?

• A.It is possible to change the interface name for the staff members through the interface configurations.
• B.A new instance needs to be purchased with the correct interface name in place.
• C.The client needs to buy a customization service from Oracle Consulting Services.
• D.It is not possible to change an interface name.
• E.It is only possible to change the interface name after opening a service request with Oracle Support.