1z1-325 무료 덤프문제 온라인 액세스

Your customer wants to search and reply to comments made on their company's "Fan page." Which two items are required to accomplish this? (Choose two.)

• A.a "Facebook Channel" created and assigned to a profile
• B.Self Service for Facebook enabled and deployed
• C.an email agent enabled on the Social Monitoring profile
• D.a Company Fan page on Facebook
• E.a personal Facebook page

Your customer has a special business process where their agents will put incidents into a waiting status for a period of one week on a regular basis.
Your customer would like these incidents to remain in the waiting status until the agent has finished researching the incident(s).
Your customer does not want these incidents to close until 7 calendar days have passed.
Which configuration setting needs to be modified from its default value in order to prevent the system from closing the waiting incident automatically?

• A.MYQ_REOPEN_DEADLINE
• B.PURGE_DELETE_INCIDENTS
• C.CI_WAITING_CALC_DAYS
• D.DORMANT_INCIDENTS
• E.CI_HOURS

Your customer has two different types of end customers that will be visiting their knowledgebase: free account and paid account.
They would like to present additional content inside the knowledgebase answers for paid account customers.
Choose two items that are required to set up this type of environment. (Choose two.)

• A.Create a conditional answer status and assign it to the answers.
• B.Assign the access level without interface to the answer.
• C.Create a conditional section with the answer and select an access level without interface visibility.
• D.Create a conditional section with the answer and select an access level with interface visibility.
• E.Create an access level without interface visibility.
• F.Assign both access levels to the answer access level.

An agent starts a chat conference. What must the agent do to leave the conference open between the customer and a second agent?

• A.The customer must agree to new agent.
• B.The original agent must transfer the lead role.
• C.The original agent can exit the chat as soon as the new agent accepts the conference.
• D.The original agent cannot leave the conference without closing the chat.

Your client decides not to use Groups when setting up staff accounts.
You are positive that groups should be set up. Therefore, you need to explain the advantages to your client.
Select two advantages of setting up groups. (Choose two.)

• A.displaying group performance with analytics reports
• B.routing incidents to groups with business rules
• C.deactivating staff groups
• D.assigning incident queues to a Group