1z1-325 무료 덤프문제 온라인 액세스

Your customer's "Chat Survey Score" report contains valid records; however, all of the average scores seem to be zero.
Which two steps will correct this? (Choose two.)

• A.changing the format of the Average Score
• B.adding values to the Score field in the Survey Questions
• C.ensuring the survey questions are included in the "Chat Survey Score" report
• D.updating the filters in the report
• E.changing the survey questions to a Matrix type

Select two true statements about chat. (Choose two.)

• A.Variables cannot be used.
• B.If the transfer option is enabled, a chat can be transferred to a queue or another agent.
• C.A guided assistance control is not available in a custom chat workspace.
• D.Before you can delete a chat session queue that is used in a business rule, you must first edit the rules so they no longer use the queue.
• E.To maintain all chat records, change the agedatabase setting CHATS_PURGE_DAYS to 0.

Your customer wants to use a single workflow for all profiles and has asked you to create a workflow that follows different workflows for different agents based on profile.
Your workflow starts with a script to identify the type of record the agent will be working on before it can split into different workflows.
Which two items enable you to accomplish this? (Choose two.)

• A.Decision Object
• B.Connector Events
• C.Named Event
• D.Set Field
• E.Connector Condition

Which two special characters can be used as wildcard values when searching for Key values in the configuration settings? (Choose two.)

• A.*
• B.!
• C.&
• D.#
• E.@
• F.%
• G.^
• H.$

In which two sections of the Customer Portal is the Guided Assistance widget available for end customers?
(Choose two?)

• A.They are only available when using smart assistant.
• B.Any page the customer wants it placed
• C.The answers detail page
• D.The answers list page only
• E.Ask a Question
• F.The popular answers list page