1z0-981 무료 덤프문제 온라인 액세스

Which two statements are true about the Organization object in Service Cloud?

• A.It is widely used in Business-to-Business scenarios.
• B.It has a one-to-many relation with contacts.
• C.It has a one-to-one relation with contacts.
• D.It is required to create an incident.
• E.It can be associated with incidents directly.

What would you use for repetitive text with a single point of maintenance for any changes to the text?

• A.Merge field
• B.Variable
• C.Custom field
• D.Custom object field

Which two statements are true when working with add-ins in a Custom Object workspace?

• A.It is not possible to automate anything by using an add-in framework in a Custom Object workspace.
• B.Using the record context, you can obtain an instance of a custom object by passing the package name and object name.
• C.You cannot obtain a custom object instance directly by using the add-in API. You need to use the Connect web service for SOAP again for the, same.
• D.IGenericObject is the interface that is available with the add-in API for custom objects.
• E.IGenericObject is the interface that is available with the Connect Common Object Model (CCOM) API for custom objects.

How can you set a preference that is local to your machine?

• A.By selecting File > Options
• B.By selecting File > Configuration
• C.By selecting Navigation pane > Configuration > Staff Management > Profiles
• D.By selecting File > Settings

Which six actions initiate the business rules engine to run their configured logic?

• A.An agent views the rule log.
• B.An administrator compiles the rules engine.
• C.The rules engine is updated.
• D.An agent runs an incident report.
• E.An agent creates or edits an answer.
• F.A customer creates an incident in the end user portal.
• G.A customer adds more information to their incident via the end-user pages.
• H.An agent edits an opportunity.
• I.A customer updates contact details via the end-user pages.
• J.An agent edits contacts, incidents, organizations, or tasks.