1z0-325 무료 덤프문제 온라인 액세스

An agent starts a chat conference. What must the agent do to leave the conference open between the customer and a second agent?

• A.The customer must agree to new agent.
• B.The original agent can exit the chat as soon as the new agent accepts the conference.
• C.The original agent must transfer the lead role.
• D.The original agent cannot leave the conference without closing the chat.

Your client decides not to use Groups when setting up staff accounts.
You are positive that groups should be set up. Therefore, you need to explain the advantages to your client.
Select two advantages of setting up groups. (Choose two.)

• A.deactivating staff groups
• B.displaying group performance with analytics reports
• C.assigning incident queues to a Group
• D.routing incidents to groups with business rules

Your customer has a special business process where their agents will put incidents into a waiting status for a period of one week on a regular basis.
Your customer would like these incidents to remain in the waiting status until the agent has finished researching the incident(s).
Your customer does not want these incidents to close until 7 calendar days have passed.
Which configuration setting needs to be modified from its default value in order to prevent the system from closing the waiting incident automatically?

• A.MYQ_REOPEN_DEADLINE
• B.DORMANT_INCIDENTS
• C.CI_WAITING_CALC_DAYS
• D.PURGE_DELETE_INCIDENTS
• E.CI_HOURS

Your customer has asked that all incidents be "scanned" for words that may revolve around product defects and injuries so that they can alert their risk management team of any possible product issues or liability. The customer accepts that 100% accuracy is not attainable, and accepts that they will be false positives and a margin for error.
They have provided you the following words to be "scanned":
1. Mouth
2. Jaw
3. Cheek
4. Jowl
5. Chin
6. Oral
7. Palate
The customer requires the following:
* Match whole words only.
* All valid words must be preceded with a space.
* All valid words must be spelled correctly.
* All words must be directly followed by a meta character in this list
* , {comma}
* . {period}
* ' {single quote}
* " {double quote}
* ; {semi colon}
* : {colon}
* {space}
* ! {exclamation point}
* ? {question mark}
* & {ampersand}
You decide to use a regular expression to search for these words in all incoming emails.
^mouth[,|.|'|"|;|:| |!|?|&]|\ jaw[,|.|'|"|;|:| |!|?|&]|\ cheek[,|.|'|"|;|:| |!|?|&]|\ jowl[,|.|'|"|;|:| |!|?|&] |\ chin$[,|.|'|"|;|:| |!|?|&]|\ oral[,|.|'|"|;|:| |!|?|&]|\ palate[,|.|'|"|;|:| |!|?|&] Identify the three words that will be correctly matched to this regular expression. (Choose three.)

• A.Jaw
• B.Chin
• C.Oral
• D.Mouth
• E.Jowl
• F.Palate
• G.Cheek

You are working with multiple interfaces.
Which four objects/items are shared across interfaces? (Choose four.)

• A.Business Rules
• B.Reports
• C.Workspaces
• D.Configuration Settings
• E.Staff Accounts
• F.Navigation Sets
• G.Profiles
• H.Custom Objects