1z0-325 무료 덤프문제 온라인 액세스

To manage widgets, you need to access the menu link "Widgets" on the Customer Portal Admin page shown in the picture below:

Select three answers that match the options you expect to see when you click Widgets. (Choose three.)

• A.Widgets details
• B.Syndicated widgets
• C.Create a new widget
• D.Change widget version
• E.Browse widgets

Your customer wants you to create a "Team Member" custom object that will allow more than one agent to be assigned to a given incident and they want the agents to have an inbox report that shows both the incidents they are the Primary agent and the incidents they are a Team Member.
From the following list, which report table structure is necessary?

• A.from the Incidents Table, an Outer Join to the (Assigned) Accounts table, and an Outer Join to the Team Member table
• B.from the Incidents Table, an Inner Join to the (Assigned) Accounts table, and an Inner Join to the Team Member table
• C.from the Incidents Table, an Inner Join to the (Assigned) Accounts table, and an Outer Join to the Team Member table
• D.from the Incidents Table, an Outer Join to the (Assigned) Accounts table, and an Inner Join to the Team Member table

An agent has mistakenly closed their quick search menu and it is no longer displayed on their desktop. Which two paths are required to display the quick search navigation again? (Choose two.)

• A.Configuration/Application Appearance
• B.File Menu/Links
• C.File Menu/Options
• D.Tools Menu/Quick Search
• E.Navigation Pane/Quick Search

Your customer supports three different brands and needs to be able to send and receive emails using differently branded emails.
The end customers may not know that the three brands are supported by the same company or that the Oracle RightNow CX Cloud Service is being used.
Identify the three configurations that must be made to enable this requirement. (Choose three.)

• A.Use SMTP Forwarding from your customer's mail server to the default service mailbox.
• B.Create three service mailboxes on the console, and use SMTP forwarding from your customer's mail server.
• C.Use your customer's branded email address as the Reply To address.
• D.Use the custhelp.com email address as the Reply To address.
• E.Use the Friendly From/ Branded Address.

Your client decides not to use Groups when setting up staff accounts.
You are positive that groups should be set up. Therefore, you need to explain the advantages to your client.
Select two advantages of setting up groups. (Choose two.)

• A.deactivating staff groups
• B.displaying group performance with analytics reports
• C.routing incidents to groups with business rules
• D.assigning incident queues to a Group