1z0-1064-22 무료 덤프문제 온라인 액세스

Which three options are advantages of a structured approach to Knowledge Management as implemented in Engagement Cloud?

• A.Single point of maintenance: The Knowledge Base can be maintained easily as it is centralized.
• B.In-Article Content Scanning: Knowledge Management is designed to process information inside the documents to categorize them into the corresponding products and categories to make searches more effective.
• C.Shared Across the Organization: The information is available to all users given they possess the right roles, and is used and reused by them to create solutions and solve problems for other users.
• D.Easy to Search: Knowledge Articles content and Service Request context can be used together to recommend the best Knowledge Articles to an agent.
• E.Multi-Language Capabilities: Users can create their articles in their native language and enable Auto-Translate to make it available to users from other regions with different languages without effort.

Which option describes the automated page presentation for incoming calls?

• A.a feature that displays a detailed caller profile based on your customer's country when you answer your phone
• B.a feature that displays a caller-appropriate application page based on a set of navigation rules defined for your customer when you answer your phone
• C.a feature that displays a caller-appropriate application page based on your customer's native language when you answer your phone
• D.a feature that displays a detailed caller profile based on a customizable set of parameters defined for your customer when you answer your phone

Which three statements are true?

• A.Like other Oracle Cloud Applications, Engagement Cloud provides SOAP APIs to integrate with other services.
• B.Like other Oracle Cloud Applications, Engagement Cloud provides REST APIs to integrate with other services.
• C.Oracle Engagement Cloud shares a common data model with Oracle Sales Cloud and other Oracle Cloud Applications.
• D.Oracle Engagement Cloud shares a common customization toolset including Sandboxes, Application Composer, Page Composer and Groovy scripting, with Oracle Sales Cloud and other Oracle Cloud Applications.

Which three steps are required to set up a standard coverage for the following scenario: High Severity SRs must be worked round-the-clock and resolved in 24 hours (a First Response metric is not required), and the owner should be warned of pending expiration three hours before expiration?

• A.Create an entitlement rule that specifies:-Condition Column Severity = High-Calendar = 24 by 7-Resolution Metric = 1440-Resolution Warning Threshold 180-Appropriate Start and End Dates
• B.Choose all optional result columns.
• C.Create a new standard coverage using the delivered Contracts Service Entitlements Entitlement Type.
• D.Do not choose any optional criteria columns.

Identify the sequence of steps you must follow to disable the Service Communication channels.

• A.Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect the "Communication Channels" option.
• B.Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect all the options.
• C.Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Select the "Disable" column in "Service entitlements"
• D.Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Communication Channels > Deselect the "Communication" option.
• E.Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Deselect the "Enable" column in "Communication Channels".