1z0-1064-22 무료 덤프문제 온라인 액세스

In which three situations can default coverage be applied?

• A.globally, to all service requests that do not have any other coverage
• B.to a specific customer account
• C.for a specific SR status
• D.for a specific SR category
• E.for a specific period of time

When creating localized Digital Customer Service applications, in which order would you perform the following steps?
1. Update the English message as needed for your DCS application.
2. Export the English language message bundle.
3. Translate the English message bundle to all desired languages.
4. Import translated message bundles.

• A.2,4,3,1
• B.1,3,2,4
• C.3,2,4,1
• D.1,2,3,4

What is the main function of the Data Security Policies?

• A.defines the privileges and roles a particular user can have
• B.defines the actions a particular user can do
• C.defines the views the application can access
• D.defines the data a particular user can see and/or modify
• E.defines the views or functionalities the user can access

Which two are true characteristics about the lifecycle of a service request?

• A."Closed" status is set by an automatic job after a specified number of days.
• B.If required, users can manually set the "Closed" status for a service request.
• C.Users can reopen a service request when the status is set to "Resolved".
• D."Customer working" is one of the five seeded status types.
• E.Users can reopen a service request when the status is set to "Closed".

Immediately after your production deployment of Engagement Cloud your users report that the media toolbar is not being displayed.
Which are two reasons for this behavior?

• A.The only toolbar enabled is the default one, and you must configure at least two.
• B.You entered a toolbar height that is not more than 70 pixels.
• C.You have not enabled the Computer Telephony Integration (CTI) service.
• D.The signed-in user does not have the appropriate access privileges to a toolbar.
• E.You did not enable the vertical toolbar which is required, while the horizontal is optional.