1z0-1064-22 무료 덤프문제 온라인 액세스

Your client has already established a product catalog of sales products and now wants to include service products to categorize service requests. You suggest the creation of a new catalog.
What are two advantages of creating a new service catalog instead of using an existing one?

• A.requires less work and effort
• B.allows you to use the same product hierarchy as sales
• C.allows the display of a product hierarchy specifically for service purposes
• D.allows use of a simpler hierarchy

Which three subobject functions are included in the REST API for Service Requests (SRs)?

• A.Update SR reference
• B.Update resource member
• C.Delete message
• D.Update resource manager
• E.Delete activity

What four actions do the as-delivered Service Request components included in a Digital Customer Service (DCS) application enable a DCS user to do?

• A.Create a Service Request.
• B.Delete a Service Request.
• C.View and edit attachments to a Service Request.
• D.Chat with an Agent about a Service Request.
• E.Add a message to a Service Request.

Select the correct procedure to enable the Audit History tab for Service Requests.

• A.Sign in to Engagement Cloud as a user.From the navigation tool, select "Set Preferences".Under "Service" select "Configure Audit History".From the "Enable" tab, click "Yes" for the "Show Audit History" option.Select the "Fields" tab and add all desired fields to the "Displayed Fields" column.Select the "Filters" tab, choose an available field, add the desired filter, and add the filter to the "Active Filters" list.Save the configuration.
• B.Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Setup and Maintenance.Select the "Service" tile from the list of products.Click "Setup" in the Administration section.In the Functional Areas section, select "Productivity Tools". Select the task "Manage Global Search Profile Options".Search for the profile option code for SR Audit.In the Profile Values section for the profile option code, select Yes in the Profile Values drop-down list.Save the configuration.
• C.Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Application Composer.At the top of the page choose "Appearance".Under General, click "Enable" next to "Show Audit History" option.Save the configuration.
• D.Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Security Console.Select the Search icon and search for "Service Request Audit History".In the Profile values section, select Yes in the Profile Values drop-down list.Save the configuration.

One of your service agents needs a new search filter on his Service Requests' list page.
How can the agent achieve this?

• A.Add fields from the advanced search functionality.
• B.Create several personalized searches and create them to each other.
• C.Create a new search through the application composer.
• D.Grant the agent Administrator permissions to add new search filters.