1Z1-993 무료 덤프문제 온라인 액세스

Which three options are advantages of a structured approach to Knowledge Management as implemented in Engagement Cloud?

• A.Single point of maintenance: The Knowledge Base can be maintained easily as it is centralized.
• B.Easy to Search: Knowledge Articles content and Service Request context can be used together to recommend the best Knowledge Articles to an agent.
• C.Multi-Language Capabilities: Users can create their articles in their native language and enable Auto-Translate to make it available to users from other regions with different languages without effort.
• D.In-Article Content Scanning: Knowledge Management is designed to process information inside the documents to categorize them into the corresponding products and categories to make searches more effective.
• E.Shared Across the Organization: The information is available to all users given they possess the right roles, and is used and reused by them to create solutions and solve problems for other users.

Which three steps are required to configure the system to send an email notification when a milestone has reached warning status?

• A.Specify the warning threshold for the milestone in the standard coverages.
• B.Add an extension column to the milestone object to hold the warning threshold value.
• C.Configure the email template to be used for notification.
• D.Configure an analytics report showing milestones in warning status.
• E.Create standard text to be posted to the message thread.
• F.Configure an object workflow action to send the email when the milestone status changes to warning.

What three things should you do once you have established a global default coverage?

• A.Create an ESS job to Aggregate Service Requests.
• B.Use Application Composer to configure warning emails about milestone compliance events.
• C.Use Application Composer to include milestones on the Service Request Layout if desired.
• D.Create an ESS job to Monitor Service Request Milestones.

If you did not use the Reference Implementation template for your Digital Customer Service (DCS) application, you will _________.

• A.be required to map roles so that the Visual Builder Cloud Service role matches the Engagement Cloud role
• B.not be able to preview your application before you publish it
• C.have to contact Oracle Support for the permission to deploy your custom DCS application
• D.be required to create all of your own components for the display of Engagement Cloud objects

Your customer is not able to use category filters for search and recommended results of Knowledge articles in his environment.
Which of the following is causing this behavior?

• A.The user doesn't have the role ENABLE_LOCALE_FILTER_ROLE.
• B.The profile CSO_ENABLE_CATEGORY_FILTER is set to N.
• C.The batch job for recommendations has not been executed.
• D.The profile CSO_ENABLE_SVC_KMHOME is set to Y.
• E.The profile CSO_ENABLE_KNOWLEDGE_FAVORITING is set to N.