1Z1-993 무료 덤프문제 온라인 액세스

Select the correct procedure to enable the Audit History tab for Service Requests.

• A.Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Application Composer.At the top of the page choose "Appearance".Under General, click "Enable" next to "Show Audit History" option.Save the configuration.
• B.Sign in to Engagement Cloud as a user.From the navigation tool, select "Set Preferences".Under
  "Service" select "Configure Audit History".From the "Enable" tab, click "Yes" for the "Show Audit History" option.Select the "Fields" tab and add all desired fields to the "Displayed Fields" column.Select the "Filters" tab, choose an available field, add the desired filter, and add the filter to the
  "Active Filters" list.Save the configuration.
• C.Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Security Console.Select the Search icon and search for "Service Request Audit History".In the Profile values section, select Yes in the Profile Values drop-down list.Save the configuration.
• D.Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Setup and Maintenance.Select the "Service" tile from the list of products.Click "Setup" in the Administration section.In the Functional Areas section, select "Productivity Tools". Select the task "Manage Global Search Profile Options".Search for the profile option code for SR Audit.In the Profile Values section for the profile option code, select Yes in the Profile Values drop-down list.Save the configuration.

When creating localized Digital Customer Service applications, in which order would you perform the following steps?
1. Update the English message as needed for your DCS application.
2. Export the English language message bundle.
3. Translate the English message bundle to all desired languages.
4. Import translated message bundles.

• A.1,3,2,4
• B.3,2,4,1
• C.2,4,3,1
• D.1,2,3,4

Which three statements are true about building Digital Customer Service (DCS) applications?

• A.DCS includes a "reference implementation template" that illustrates recommended implementation practices.
• B.Only one version of a DCS application can be active in production at any time.
• C.DCS application can be embedded in other sites.
• D.Many DCS applications can be active in production at the same time.

Your customer has noticed that emails are being retrieved every day only at 3:00 PM. This behavior began three days ago and no configuration changes were made during that time.
What is the cause of this new behavior?

• A.an inbound message filter per sender
• B.an inbound message filter per time schedule
• C.a configured job to process inbound emails
• D.a configured profile option to schedule the retrieval of emails

Your customer sells many kinds of specialized electronics equipment. When creating a service request (SR), an agent searches the product categories and chooses the appropriate type of equipment for that SR.
Identify three advantages of selecting the category correctly.

• A.Filter the selection of the product related to the service request, when filtering by a particular category.
• B.The hierarchical structure of the categories helps to improve the service request classification.
• C.Categories facilitate the assignment of an agent to the service request.
• D.Categories determine the steps an agent must follow to close the service request.
• E.Categories improve the filtering of Knowledge articles that might contain a potential solution to the problem.