1Z1-1064 무료 덤프문제 온라인 액세스

Identify two correct statements about the way Visual Builder Cloud service (VBCS) and Digital Customer Service (DCS) are related.

• A.VBCS is a visual development tool for creating applications in DCS.
• B.DCS is an Offering in Engagement Cloud and VBCS is another Offering in Engagement Cloud.
• C.DCS is a visual development tool for creating applications in VBCS.
• D.DCS is an Offering in Engagement Cloud and VBCS is part of that Offering.

Identify three considerations before starting the configuration of assignment rules to service requests.

• A.the rule sets you want to create and the rules to include in each rule set
• B.the candidates of queues to use as criteria for your rule assignments
• C.the attributes of service requests to use as criteria for your rule assignments
• D.the attributes of queues to use as criteria for your rule assignments
• E.the candidates of service requests to use as criteria for your rule assignments

Identify the sequence of steps you must follow to disable the Service Communication channels.

• A.Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Deselect the "Enable" column in "Communication Channels".
• B.Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Communication Channels > Deselect the "Communication" option.
• C.Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect all the options.
• D.Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect the "Communication Channels" option.
• E.Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Select the "Disable" column in "Service entitlements"

Your customer asked you to modify the default severity value for new service requests.
Which three steps should you follow to make the change?

• A.Modify the Profile Value and save.
• B.Unlock and publish the new selected profile value.
• C.Select View > Detach.
• D.Navigate to Setup and Maintenance > Service > Service Request > Manage Service Request Profile Options.
• E.Lock the Profile Option for editing.
• F.Select the profile SVC_SR_DEFAULT_SEVERITY_CD.

Your Engagement Cloud site has had the knowledge function enabled. Your internal users want to author articles. Unfortunately, they cannot find the option to create new articles.
What option could cause this problem?

• A.The Base Locale for the articles has not been enabled in the correct language.
• B.Users have not been given the "Knowledge Analyst" role.
• C.The User Group selected for authoring articles has been set to 'External".
• D.The "Show article snippet in search and recommend" option has not been selected in the task "Manage Administrator Profile Values".