1Z1-1064 무료 덤프문제 온라인 액세스

Which three statements are true?

• A.Oracle Engagement Cloud shares a common data model with Oracle Sales Cloud and other Oracle Cloud Applications.
• B.Oracle Engagement Cloud shares a common customization toolset including Sandboxes, Application Composer, Page Composer and Groovy scripting, with Oracle Sales Cloud and other Oracle Cloud Applications.
• C.Like other Oracle Cloud Applications, Engagement Cloud provides SOAP APIs to integrate with other services.
• D.Like other Oracle Cloud Applications, Engagement Cloud provides REST APIs to integrate with other services.

Given the entitlement rules below, if a high-severity service request (SR) is created on Thursday at 2 PM, which two options are true?
* Condition Column Severity = High
* Calendar = 9AM to 5 PM, Monday - Friday, US EST
* Resolution Metric = 2880
* Resolution Warning Threshold 120
* First Response Metric = 360
* First Response Warning Threshold

• A.First Response is due on Friday, 12 noon EST.
• B.Resolution is due on Saturday, 2 PM EST.
• C.If the SR is not resolved, Resolution warning will occur on Monday, 12 noon EST.
• D.If no action is taken on the SR, First Response warning will occur on Friday, 9 AM EST.

Your customer has three service request child categories under the top-level service request category
"Accounts":
* Gold Accounts
* Silver Accounts
* Basic Accounts
You now want to disable the "Silver Accounts" category.
Which option meets the requirement?

• A.In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Silver Accounts" Category and expand it, click the "Inactive" button.
• B.In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Gold Accounts" and "Basic Accounts" child categories and click the "Inactive" button.
• C.In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Silver Accounts" child category and deselect the "Active" Column.
• D.In Setup and maintenance > Service > Setup > Service Request > manage service Request Child categories, search for the "Accounts" category and deselect the "Active" Column.

Your customer has the following requirement: when filtering service requests an agent wants to see by default all those service requests that are "New", whose channel type is "Web", and are assigned to them.
Which five activities should be completed by an agent on the SR list page in order to create an appropriate personalized service request search filter?

• A.In Advanced Search, select Action > Update.
• B.Click the Show Advanced Search icon.
• C.In Advanced Search, confirm Record Set = Assigned to Me.
• D.In Advanced Search, save and select the "Set as Default" box.
• E.In Advanced Search, Add Channel Type = Web.
• F.Change the section identified with Status = New

You have been asked about some of the features of CTI notifications. Users want to be efficient in their time use, using alternate browser pages to carry out other activities when they are not receiving calls. However, the priority remains answering their client's calls, so they are forced to remain on the Engagement Cloud Page to avoid missing them.
Perform an analysis on the available features of Engagement Cloud and select the best viable answer to your customer's issue.

• A.Engagement Cloud supports push notifications sent to mobile phones, so users can be aware via phone when a client is calling.
• B.There is not current feature that may help users be aware of the presence of an incoming call if they are not currently in the Engagement Cloud browser page.
• C.A toast notification option is present, which consists of desktop notifications popping up regarding incoming calls, whether they are currently on the Engagement Cloud browser page or not.
• D.A floating toolbar notification center can be configured, that is present all the time in the agent's screen to inform him/her of incoming calls, whether they are currently on the Engagement Cloud browser page or not.