1Z1-1038 무료 덤프문제 온라인 액세스

Your customer specifies five requirements.
Which three requirements can be fulfilled by using workflows?

• A.Allowing an agent to exit any script in the workflow, go to the workspace, and return to the same script page that the agent had exited earlier
• B.If a contact record does not exist, creating a contact record as captured by an agent from customers
• C.Capturing all incident-associated CO data from customers
• D.If a contact record exists, loading details from the contact found in the incident workspace
• E.Allowing an agent to switch between workspaces by clicking the "Select Workspace" button

Which six actions can have a null value?

• A.Set Assigned
• B.Set Disposition
• C.Set Fields
• D.Set Category
• E.Set Agent
• F.Set Status
• G.Set Queue
• H.Set Mailbox
• I.Set Product
• J.Set SLAs

Which four statements are true about incident rules?

• A.A catch-all incident rule should be typically at the bottom of the rules listed in the initial state.
• B.All incident rules should have an action to transit from the initial state to another state.
• C.A catch-all escalation action has no impact on incident rules.
• D.A catch-all rule has no impact on incident rules.
• E.Incident rules should have a minimum of two rule states.
• F.Queues, staff accounts, custom fields, and profiles must be functioning before rules can be built based on them.
• G.Incident rules should have one rule state.

Which statement correctly differentiates between a bulk operation and a batch operation?

• A.A bulk operation performs multiple operations on the same object, whereas a batch operation perform the same operation on multiple objects.
• B.A bulk operation performs a single operation, whereas a batch operation performs a single operation on a single object.
• C.A bulk operation performs the same operation on a single object, whereas a batch operation performs multiple operations on multiple objects.
• D.A bulk operation performs the same operation on multiple objects, whereas a batch operation performs multiple operations.

Which is a sample object query?

• A.SELECT C.Name.First FROM Contact C WHERE C.Name.First like ,C%';
• B.SELECT ID FROM Contact WHERE Contact-Name.First like 'Chris' AND
  Contact.Address.City='Bozeman';
• C.SELECT Incident.ReferenceNumber, Incident.PrimaryContact-Contact.* FROM Incident;
• D.SELECT 0.Contacts FROM Organization O WHERE O-ID = 1;