1Z1-1038 무료 덤프문제 온라인 액세스

How can you set a preference that is local to your machine?

• A.By selecting File > Settings
• B.By selecting Navigation pane > Configuration > Staff Management > Profiles
• C.By selecting File > Options
• D.By selecting File > Configuration

A customer has defined Service Intervals at the interface level (Response Requirements) as Monday to Friday (10-17 hours) and at the SLA LI level as Monday to Saturday (10-18 hours) with a response time of 6 hours.
An incident arrives on Friday at 7 PM and is applied to the SLA LI instance.
What is the response due time?

• A.Saturday 4 PM
• B.Saturday 6 PM
• C.Tuesday 11 AM
• D.Monday 10 AM

You are creating custom fields and enter a column name. However, you receive an error when you try to save it.
Identify three reasons for this.

• A.The column name starts with a lowercase alphabet.
• B.The column name starts with a number.
• C.The column name contains a punctuation.
• D.The column name contains a dollar symbol.
• E.The column name contains a space.
• F.The column name contains an underscore.

Which two statements are true about mailboxes?

• A.Techmail is responsible for pulling emails from single or multiple mailboxes.
• B.Outreach mailing uses a mailbox that is configured for processing emails between customers and agents.
• C.Mails sent out from Oracle Service Cloud will always have custhelp.com in the email address.
• D.The Techmail utility is responsible for creating incidents when an email is sent to the Service Cloud mailbox.
• E.The Dbtstatus utility is responsible for having incidents created after an email is sent to the Service Cloud mailbox.

Your customer has designed a guide to explain in detail to end users how to apply for a career guidance program. The customer wants this guide to be placed on the Customer Portal pages and a survey to be opened when an option in this guide is selected.
Which survey type would you use?

• A.Transactional survey in rules
• B.Polling survey
• C.Website link survey
• D.Broadcast survey