1Z1-1038 무료 덤프문제 온라인 액세스

In a contact center setup, there are certain custom objects, such as Asset Repair records, that the contact center agents should be able to update only when the supervisor creates a record for them. The contact center agents should not be allowed to perform creation and deletion operations.
How can this be done?

• A.by configuring settings at the time of creation of the custom object
• B.by creating the Contact Center Agents profile and under Analytics, selecting relevant permissions so that the appropriate reports on the navigation pane will have the necessary actions
• C.by creating the Contact Center Agents profile and under Permissions > Service tab, selecting appropriate permissions for the custom object
• D.by creating the Contact Center Agents profile and under the Permissions > Custom Object tab, selecting appropriate permissions for the custom object

A contact center supervisor wants to assign an incident to an agent, A1. However, the supervisor finds that A1 is not available in the Assigned drop-down list in the incident workspace.
What could be the reason?

• A.The profile to which the agent is assigned does not have a navigation set assigned.
• B.The profile to which the agent is assigned does not have to appear in the Menu option selected on the Services tab.
• C.The profile to which the agent is assigned does not have the Interface Access check box selected.
• D.The profile to which the agent is assigned does not have the incident workspace assigned.
• E.The profile to which the agent is assigned does not have the Incident Read option selected on the Permissions > Services tab.

Which three events are available with the JavaScript API?

• A.enclose ()
• B.ondataupdated()
• C.onrefresh()
• D.onbeforesave ()
• E.aftersave()
• F.onsaveclose ()

Which two statements are true when working with add-ins in a Custom Object workspace?

• A.It is not possible to automate anything by using an add-in framework in a Custom Object workspace.
• B.Using the record context, you can obtain an instance of a custom object by passing the package name and object name.
• C.IGenericObject is the interface that is available with the Connect Common Object Model (CCOM) API for custom objects.
• D.IGenericObject is the interface that is available with the add-in API for custom objects.
• E.You cannot obtain a custom object instance directly by using the add-in API. You need to use the Connect web service for SOAP again for the, same.

Which three statements are true about navigation sets?

• A.Using navigation sets, you can configure whether to show the Recent Items navigation pane or not.
• B.Using navigation sets, you can define what new objects can be created by using the File menu.
• C.Using navigation sets, you can define what quick links can be seen when navigating File > Link.
• D.The same navigation set can be set for different interfaces.
• E.Using navigation sets, you can configure whether to show the Home navigation pane or not.
• F.Using navigation sets, you can configure which quick search reports can be seen.