1Z0-993 무료 덤프문제 온라인 액세스

A service agent can create tasks from different system areas.
Identify three modules where a service agent can create and associate tasks.

• A.Social network
• B.Notes
• C.Service requests
• D.Sales opportunities
• E.Contacts

Your customer has warned you that non-English speakers are going to get access to articles but all your articles are written in English.
Which option allows the customer to address the problem, so that all users can get articles in their native language?

• A.Modify the original base locales of the articles to match the target language.
• B.Deploy the Auto-Translate option on existing articles and turn on the "auto-Translate new articles" feature.
• C.Diagnose the usage of the articles to eliminate all nonused documents to avoid unnecessary translations.
• D.Enable new locales for the languages to be used and provision designated users to translate the articles.

Which two options are true about role synchronization for Digital Customer Service (DCS)?

• A.is required for every DCS instance
• B.also synchronizes userIDs and passwords between DCS and Engagement Cloud
• C.is real time
• D.enables DCS user authentication through an identity management service (such as Engagement Cloud identity management)

Which six Digital Customer Service (DCS) parts can be modified using Visual Builder Cloud Service (VBCS)?

• A.Object workflows
• B.Templates
• C.Themes
• D.Business objects
• E.Languages
• F.Pages
• G.UI components
• H.Object triggers

Because of capacity issues in your Call Center, you have been asked to modify the number of simultaneous chats that an agent can be assigned from 4 to 2.
Which two steps do you have to follow to limit the channel capacity as required?

• A.Modify the default values in the Capacity fields for the channels.
• B.In the Work Assignments section, modify the default value in the Capacity field to a new value.
• C.In the Qualifying Status Values window, select a status from the No Effect on Workload list and move it to the Adds to Workload list.
• D.Select the Manage Capacities task.