1Z0-993 무료 덤프문제 온라인 액세스

You need to extract all service Request (SR) data from your Engagement Cloud site from the last 12 months.
Identify two valid approaches to get this large volume of data.

• A.You must retrieve large volumes of data through a REST API endpoint.
• B.You can schedule incremental exports as ESS jobs (also known as a "scheduled process") on a periodic basis, such as weekly or monthly.
• C.You can schedule a single export as an ESS job (also known as a "scheduled process") for all 12 months of SR data.
• D.You can download large volumes of SR data from the Analytics interface.

You are at the beginning of an Engagement Cloud implementation project and your team is not able to find some of the email setup tasks.
Which is the main reason for this issue?

• A.There are no specific e-mail tasks available.
• B.The environment was not provisioned correctly and the service module is missing.
• C.The team members have not established the e-mail feature on the Offerings page.
• D.The team members don't have the Email Administrator Role provisioned.

Which two options are true about role synchronization for Digital Customer Service (DCS)?

• A.is required for every DCS instance
• B.also synchronizes userIDs and passwords between DCS and Engagement Cloud
• C.is real time
• D.enables DCS user authentication through an identity management service (such as Engagement Cloud identity management)

Your customer has asked to investigate a possible bug in their Engagement Cloud Knowledge Base. Users are authoring and publishing articles but these articles are not visible to other users even though the visibility for every article is set to all users.
What could be causing this behavior?

• A.Users that want to see immediate updates to articles must have the article in their favorites, so that it is identified as a document of interest and the user will be informed that there has been an update published.
• B.There is a configuration failure in the publishing task. A user provisioned as "Knowledge Manager" must ensure that the "automatic refresh for articles" option is set to "Yes" from the "Manage Administrator Profile Values" task.
• C.Authors need to make their articles available in order to set them as favorites, so other users can be notified as the articles are updated.
• D.Articles are available to users only after the application updates the knowledge base search index. This happens at regular intervals and there might be some elapsed time before the search index is updated.

Which two actions can you take when using Application Composer to create a new Trouble Ticket object?

• A.You can create a trigger on the Trouble Ticket object using the Upon Import Into Database trigger event to update the custom "OpenTroubleTickets" of the Account object.
• B.You can create a field rule or a field trigger on a field of the Trouble Ticket object but not both on the same field.
• C.You can set an object rule to validate that a Trouble Ticket of Priority 1 cannot be saved without being assigned to a staff member.
• D.You can set a field rule to validate that the Priority field of the Trouble Ticket object is between 1 and 5