1Z0-993 무료 덤프문제 온라인 액세스

Your customer sells a wide variety of Mobile phones. To classify service requests efficiently you plan to create a new primary category called Mobile Phones.
Which four steps are required to define this new category?

• A.Select the task Manage Service Request Categories.
• B.Complete Category Name.
• C.Check the Active flag.
• D.Select Service Catalog in Functional Areas.
• E.Select Create Category > Create Child Category.
• F.Select Create Category > Create Top-Level Category.
• G.Select Status = "Active".

A service agent can create tasks from different system areas.
Identify three modules where a service agent can create and associate tasks.

• A.Contacts
• B.Service requests
• C.Notes
• D.Social network
• E.Sales opportunities

You created two assignment rules for service requests using the Use Score option. For some service requests both rules return a result with the same total points.
What will be the expected result in the assignment of a queue for these service requests?

• A.The service request assignment will be unpredictable.
• B.An error will occur; no queue is assigned to the service request.
• C.The queue defined in the first evaluated rule is always assigned to the service request.
• D.The queue defined by default is the one assigned to the service request.

Your client has already established a product catalog of sales products and now wants to include service products to categorize service requests. You suggest the creation of a new catalog.
What are two advantages of creating a new service catalog instead of using an existing one?

• A.allows use of a simpler hierarchy
• B.requires less work and effort
• C.allows the display of a product hierarchy specifically for service purposes
• D.allows you to use the same product hierarchy as sales

Your customer has noticed that emails are being retrieved every day only at 3:00 PM. This behavior began three days ago and no configuration changes were made during that time.
What is the cause of this new behavior?

• A.a configured profile option to schedule the retrieval of emails
• B.an inbound message filter per time schedule
• C.an inbound message filter per sender
• D.a configured job to process inbound emails