1Z0-465 무료 덤프문제 온라인 액세스

Your customer wants agents to automatically receive an incident private note that explains how to handle specific responses from customers.
These incidents would be identified by specific terms in the subject line.
Select three steps needed to accomplish this.

• A.Use an Incident Business Rule to append standard text to Customer Thread.
• B.Add the Standard Text as Private Note to Thread in the workspace rule.
• C.Add a workspace rule that checks for identified terms in the subject line.
• D.Create Standard Text with instructions.
• E.Use an Incident Business Rule to append standard text to the uncommitted response buffer.

Your customer wants you to separate their contact records by development.
You determine that to enable this functionality, you need to implement a new custom field, and that the field will need to be available to agents to enter and maintain the values.
Select the four steps to accomplish this.

• A.Create a "department" custom Field in the contact table.
• B.Create a "department" custom field in the incident table.
• C.Add a name and a column name for the new custom field.
• D.Update the Context Workspace with the new "department" custom field.
• E.Set the custom field data type to Text Field.
• F.Create a navigation set that includes the "department" custom field.

Your customer has asked you to enable their system and agents to capture an order number.
The order number field is a nine-digit alphanumeric field.
They would also like their end customers to enter their own order number when asking a question on the customer portal pages.
Identify three steps to establish the field.

• A.Set the data type for a custom field to Text Field.
• B.Create a custom field for Answer.
• C.Select the Interface Visibility End User - Read/Write check box.
• D.Set the data type for a custom field to Menu.
• E.Create a custom field for Incident.
• F.Select the Interface Visibility Marketing & Feedback to web form check box.

You have created a custom widget for a customer portal page, and the widget needs to be styled based on your customer's branding guidelines.
Identify the location where the CSS file must be placed within the file structure.

• A.\euf\assets\themes\{theme name}\widgetCss
• B.\euf\development\widgets\custom\{widget name}\
• C.\euf\rightnow\widgets\standard\{Widget name}\
• D.\euf\assets\css\{widget name}\

Your customer has asked you to create a report that shows all incidents opened within the past month.
The report should show the following columns:
-Number of incidents opened in the past month -Number of incidents opened in the past week -Number of incidents opened in the past day
Which two functions are needed in the expressions to create the three columns?

• A.AVG
• B.NVL
• C.SUM
• D.DECODE
• E.IF