1Z0-465 무료 덤프문제 온라인 액세스

Your customer has requested a workflow with the following requirements:
-All workflows have a return event that allows users to exit the workflow -Every return event leads to a wrap up script that is positioned just before the incident workspace -Every exit takes the agent to the incident workspace -There is a "return to script" button on the workspace to take the agent to a workspace listing all
available scripts.
Identify the requirement that could not be met.

• A.The agent can exit any script in the workflow, go to the workspace, and return to the script page that they originally left from.
• B.The workflow must allow the agent to restart the workflow from the ending Initial workspace.
• C.There must be a single script that all agents see to finish their conversation with the end customer.
• D.The workflow must take the agent to an incident workspace to finish their work.

Which three actions must be performed in order to configure cloud Monitor?

• A.Add or update a list of favorites.
• B.Add or update profiles to include-Cloud Monitor permissions.
• C.Set up a Cloud Monitor search schedule.
• D.Add or update navigation sets to include the Cloud Monitor navigation button and component
• E.Add or update profiles to include permission to add themes and Clustering.
• F.Add or update staff accounts to use profiles that include Cloud Monitor permissions.

Your customer has a complex workspace that has 60 + tabs, 100 + data fields and over 200 + rules that are fired based on agent actions for their different business functions.
Your customer has told you that their workspace is painfully slow and the call center agents cannot do their work.
The customer would like to keep using a single profile for all their agents to simplify administration.
You have condensed many of the rules in the workspace into named events to try and speed things up, but on the call center agents' workstations its still just too slow.
Which three options will speed up the agents' workspace?

• A.Create workspace rules to hide unused tabs when the workspace loads.
• B.Utilize workflow to split the workspace into more than one
• C.Reduce the number of data fields on the workspace
• D.Reduce the number of tabs that need to be rendered
• E.Utilize a single workspace per business function and assign it to the profile

In which two sections of the Customer Portal is the Guided Assistance widget available for end customers?

• A.Any page the customer wants it placed
• B.The answers list page only
• C.The popular answers list page
• D.They are only available when using smart assistant
• E.The answers detail page
• F.Ask a Question

Your customer has team leads who are responsible for creating business rules and managing staff accounts. However, they should not be allowed to create or modify any profiles.
Which two options should be used to configure the Navigation Set for these team leads?

• A.Add the Configuration item of Rules, and Staff Account by Group report into Home Tab and remove the default Configuration pane.
• B.Keep the default Configuration items in the Configuration pane and let the profile handle this.
• C.Add the Configuration items of Workspace/Workflows, Rules, and Staff Account by Group Report into the Home Tab and remove default Configuration pane.
• D.Create a navigation set that only has "Rules" and all "Staff Management" items in the configuration pane.