1Z0-465 무료 덤프문제 온라인 액세스

Your customer would like some changes to be made in the incident workspace. Which three changes can be made by using workspace functionality?

• A.Focus on a specific workspace tab based on the value of a custom field.
• B.Copy the value in the Queue menu to a custom field.
• C.Right justify all field labels on the workspace
• D.Change the color of the Banner Flag based on the incident's severity.
• E.Conditionally hide specific product items based on the logged in staff account's profile.

Your client has VIP customers (all of which have a custom contact field of VIP to 'Yes'). They want to offer these customers a higher priority service on Chat.
You intend to do this with a VIP queue.
Which three steps do you also need to perform?

• A.Create incident rules so that contacts with the VIP field set to 'Yes' are routed to the VIP queue.
• B.Set the Pull Policy to manual.
• C.Create a rule to set an SLA.
• D.Add the VIP queue to the profile of the agents that are taking chats.
• E.Create chat rules so that contacts with the VIP field set to 'Yes' are quoted to the VIP queue.
• F.Move the VIP queue to the top of the top queue list.

Your customer has asked you to create a report that will need to be sent to the executive management.
None of the receipts of this report has access to the system, and the same monthly report should be delivered to all recipients.
The management team frequently changes and your customer does not want to alter the report schedule after configuration.
After creating the report what two additional steps need to be taken?

• A.Send a notification to the execution team that the report is available.
• B.Set the up staff accounts for the executive team.
• C.Create and add the distribution list to the schedule.
• D.Create a schedule record for the report.
• E.Create a dashboard for the report.
• F.Upgrade the permissions for the report to include the executive team.

Your customer has two different types of end customers that will be visiting their knowledgebase website.
The types are "public customers" and "registered customers".
They would like to present additional knowledgebase answers to the registered customers.
Choose the two statements required to set up this type of environment.

• A.Create special Products and Categories for the registered customer answers.
• B.Set up an access level without customer visibility and assign it to the registered customer answers.
• C.Ensure registered customers in to the knowledgebase website and are assigned a service level with the access level to their account.
• D.Set up an access level without customer visibility and assign it to all the customer answers.
• E.Create a special public answer status for the registered customer answers.

Your customer has team leads who are responsible for creating business rules and managing staff accounts. However, they should not be allowed to create or modify any profiles.
Which two options should be used to configure the Navigation Set for these team leads?

• A.Add the Configuration item of Rules, and Staff Account by Group report into Home Tab and remove the default Configuration pane.
• B.Create a navigation set that only has "Rules" and all "Staff Management" items in the configuration pane.
• C.Add the Configuration items of Workspace/Workflows, Rules, and Staff Account by Group Report into the Home Tab and remove default Configuration pane.
• D.Keep the default Configuration items in the Configuration pane and let the profile handle this.