1Z0-465 무료 덤프문제 온라인 액세스

When using standard reports within the Analytics module there is a limit to what can be edited in each report.
Select the two items that are editable on a standard report.

• A.Non Selectable Filters
• B.Column Headings
• C.Schedules
• D.Report Heading
• E.Permissions
• F.Graphs

View the exhibits.


Your manager asks you to create a report that shows every Staff Account and how many open incidents have been assigned to them. Which report definition meets this criteria?

• A.Exhibit A
• B.Exhibit B
• C.Exhibit C
• D.Exhibit E
• E.Exhibit D

How many levels can Products, Categories, and Dispositions have in each hierarchy?

• A.5
• B.6
• C.4
• D.2
• E.3

Your customer would like you to alter the content and format of the emails that are sent to their end customers when response is sent.
Which three of your customer's requirements can be fulfilled through the use of interface configuration?

• A.All emails sent must have the incident reference number at the beginning of the subject.
• B.All emails sent must be in HTML format.
• C.All emails sent must contain the response of the agent and not the customer's thread.
• D.Incident messages shouldn't be sent.
• E.Receipt messages shouldn't be sent.

Your customer has performed a search on the knowledgebase and has stated that they are getting strange results. Every time they search for the word "widget" the correct answer appears as the 10th answer on the search results and not at the top of the first page.
How can you increase the value of the word "widget" In the knowledgebase search results?

• A.Add the search term to the keyword field of the knowledgebase answer.
• B.Set the display position to "Fix at top."
• C.Set the display position to "Place at top."
• D.Assign all products and categories to the knowledgebase answer.