1Z0-465 무료 덤프문제 온라인 액세스

Your customer has five active agents, one agent profile, three products, and three incident queues (queue1, queue2, and queue3).
Their incidents are directed to each queue based on their three products.
Each product is assigned a unique queue.
The priority of queue to be worked are queue 1, queue2, and queue3.
Identify which two items will solve this problem.

• A.Create an escalation rule for the agent profile to "First Due".
• B.Create a new agent profile that has a reverse queue order and assign at least one agent to the new profile.
• C.Change the pull policy for the agent profile to ""First Due.
• D.Change the full policy for the agent profile to manual and instruct at least one of the agents to pull queue3.

Your customer has two different types of end customers that will be visiting their knowledgebase website.
The types are "public customers" and "registered customers".
They would like to present additional knowledgebase answers to the registered customers.
Choose the two statements required to set up this type of environment.

• A.Ensure registered customers in to the knowledgebase website and are assigned a service level with the access level to their account.
• B.Set up an access level without customer visibility and assign it to the registered customer answers.
• C.Create a special public answer status for the registered customer answers.
• D.Set up an access level without customer visibility and assign it to all the customer answers.
• E.Create special Products and Categories for the registered customer answers.

Identify the seven data types that are available as custom fields.

• A.Text Area
• B.Yes/No
• C.Integer
• D.Menu
• E.Text Field
• F.Currency
• G.Date/Time
• H.Float
• I.Date Field
• J.Multi Select Menu

Your customer has a complex workspace that has 60 + tabs, 100 + data fields and over 200 + rules that are fired based on agent actions for their different business functions.
Your customer has told you that their workspace is painfully slow and the call center agents cannot do their work.
The customer would like to keep using a single profile for all their agents to simplify administration.
You have condensed many of the rules in the workspace into named events to try and speed things up, but on the call center agents' workstations its still just too slow.
Which three options will speed up the agents' workspace?

• A.Create workspace rules to hide unused tabs when the workspace loads.
• B.Utilize a single workspace per business function and assign it to the profile
• C.Reduce the number of tabs that need to be rendered
• D.Utilize workflow to split the workspace into more than one
• E.Reduce the number of data fields on the workspace

Your customer was reviewing published answers in their knowledgebase.
They noticed that several of the answers had irrelevant answers listed in the "Answers other found helpful" section of the answer detail page.
What step is required to eliminate the individual irrelevant answers?

• A.Remove the related answers widget from the Customer Portal page.
• B.Delete the irrelevant answers from Sibling Answers.
• C.Block the irrelevant answers from Learned Links.
• D.Remove the irrelevant answers from manually related answers.