1Z0-465 무료 덤프문제 온라인 액세스

Which are two true statements about chat surveys?

• A.You can create a chat rule to pop up a transactional survey at the end of a chat.
• B.Sending a link to a survey can only be done by the agent during or at the end of chat.
• C.When displaying a link to a chat survey, customer information cannot be linked back to the chat.
• D.You can create a chat rule to email a transactional survey to the customer at the end of a chat.

Identify the seven data types that are available as custom fields.

• A.Yes/No
• B.Text Field
• C.Multi Select Menu
• D.Menu
• E.Currency
• F.Date/Time
• G.Integer
• H.Float
• I.Date Field
• J.Text Area

Your customer would like you to create a workflow following these requirements:
Requirement 1: The workflow will allow the agent to switch between workspaces by clicking the "Select Workspace" button.
Requirement 2: The agent can launch the script both within the workspace as well as by leaving the workspace while still inside the workflow.
Requirement 3: The workflow must capture all phone data provided to the agent in their desktop softphone application.
-DSN -ANI -Language -Exit reason -Transfer From -Transfer Notes
Requirement 4: If a contact record exists, the workflow must load the contact found as the contact for the incident.
Requirement 5: If a contact record is not found, the contact will be created with all the data captured from softphone.
Your customer is not willing to purchase or deploy custom objects to manage any data coming from their CTI integration.
Identify which three requirements can be accomplished through the use of standard workflow/workspace functionality.

• A.Requirement 5
• B.Requirement 2
• C.Requirement 1
• D.Requirement 3
• E.Requirement 4

Your customer has created a new script and has deployed it to the agents in their call center within their incident workflow.
They have noticed an issue that all of their agents cannot end the script of the places that were designed to.
Identity the two reasons for this.

• A.The agents cannot get to the pages where they can end the script.
• B.There are no return events listed in the incident workflow for the script to use.
• C.There are no script beginning and ending buttons enabled for the script pages.
• D.There are no exit or finished events being triggered on the script pages.

Select the two statements that describe reasons why you would link products to categories.

• A.It allows filtering of product and category menus on customer portal pages
• B.It allows filtering of product and category menus on incident workspaces
• C.It simplifies reporting on answers and incidents products and categories
• D.It allows filtered product and category lists when creating answers