1Z0-1064 무료 덤프문제 온라인 액세스

When creating localized Digital Customer Service applications, in which order would you perform the following steps?
1. Update the English message as needed for your DCS application.
2. Export the English language message bundle.
3. Translate the English message bundle to all desired languages.
4. Import translated message bundles.

• A.3,2,4,1
• B.1,2,3,4
• C.2,4,3,1
• D.1,3,2,4

Which three steps are required to configure the system to send an email notification when a milestone has reached warning status?

• A.Add an extension column to the milestone object to hold the warning threshold value.
• B.Specify the warning threshold for the milestone in the standard coverages.
• C.Create standard text to be posted to the message thread.
• D.Configure the email template to be used for notification.
• E.Configure an object workflow action to send the email when the milestone status changes to warning.
• F.Configure an analytics report showing milestones in warning status.

Your client has already established a product catalog of sales products and now wants to include service products to categorize service requests. You suggest the creation of a new catalog.
What are two advantages of creating a new service catalog instead of using an existing one?

• A.allows the display of a product hierarchy specifically for service purposes
• B.allows use of a simpler hierarchy
• C.requires less work and effort
• D.allows you to use the same product hierarchy as sales

Which two statements are true regarding the Audit History tab of a Service Request?

• A.It is available only to authorized administrators.
• B.It is enabled by default.
• C.It allows users to save searches for later reuse.
• D.It is exportable to Excel.
• E.It is searchable by date range, username, event type, event severity, and event duration.

Which three subobject functions are included in the REST API for Service Requests (SRs)?

• A.Update resource member
• B.Delete activity
• C.Update resource manager
• D.Delete message
• E.Update SR reference