1Z0-1064 무료 덤프문제 온라인 액세스

Which two statements are true regarding the Audit History tab of a Service Request?

• A.It is exportable to Excel.
• B.It is available only to authorized administrators.
• C.It is searchable by date range, username, event type, event severity, and event duration.
• D.It allows users to save searches for later reuse.
• E.It is enabled by default.

Milestones are a key component of Service Entitlements. Identify three correct options regarding milestones.

• A.Milestones can be one of four default types: 'First Response', 'Second Response', 'Final Action', and
  'Resolution'.
• B.Milestones can be configured to start, pause, or complete based on a complex expression with AND, OR, and parentheses.
• C.Milestones are customizable by an administrator to include any number of organization-specific milestone types.
• D.Milestones are actions on a service request (SR) that must be completed by a specific time.
• E.Milestones are commitments to handle SRs within certain timelines.

Which statement is correct when describing the process of adding assignment rules from Service Setup?

• A.Use the "Manage Service Request Assignment Object" task, access the applicable service requests, create and apply new rule set(s) to the service requests, add conditions and actions, save and close.
• B.Use the "Manage Service Assignment Rules" task, access the appropriate rules sets, create new rule(s), add conditions and actions, save and publish.
• C.Use the "Manage Service Assignment Rules" task, access and lock the appropriate rules sets, create new rule(s), add conditions and actions, save and close.
• D.Use the "Manage Service Request Assignment Object" task, access and lock the appropriate objects, create new rule set(s), add conditions and actions, save and publish.

To create a service request, you log in to Engagement Cloud, navigate to service > Service Request and then click "Create Service Request".
Which set of field must be completed to save the service request (assume as-delivered field properties have not been changed)?

• A.Title
• B.Title, Status
• C.Title, Status, Problem Description
• D.Title, Category, Severity, Status
• E.Title, Category, Severity

You are creating a shared SmartText entry. Which option do you need to select to define a time period during which the entry is available to users?

• A.Available
• B.Time Period
• C.Duration
• D.Start/Stop
• E.Interval