1Z0-1064-26 무료 덤프문제 온라인 액세스

Because of capacity issues in your Call Center, you have been asked to modify the number of simultaneous chats that an agent can be assigned from 4 to 2.
Which two steps do you have to follow to limit the channel capacity as required?

• A.In the Qualifying Status Values window, select a status from the No Effect on Workload list and move it to the Adds to Workload list.
• B.Modify the default values in the Capacity fields for the channels.
• C.Select the Manage Capacities task.
• D.In the Work Assignments section, modify the default value in the Capacity field to a new value.

Which three steps are required to configure the system to send an email notification when a milestone has reached warning status?

• A.Add an extension column to the milestone object to hold the warning threshold value.
• B.Create standard text to be posted to the message thread.
• C.Configure an object workflow action to send the email when the milestone status changes to warning.
• D.Configure an analytics report showing milestones in warning status.
• E.Specify the warning threshold for the milestone in the standard coverages.
• F.Configure the email template to be used for notification.

You have just created a new Digital Customer Service (DCS) application and now you need to add a user-registration option.
Which three steps should you perform to configure user self-registration in your DCS application?

• A.Disable the anonymous access option in your DCS application.
• B.Configure the self-registrations to restrict registration to only existing Contacts.
• C.Configure your self-registrations so that they are automatically approved.
• D.Enable the self-registration steps in the "Manage Digital Customer Service Registration Profile Options" task.

Which two statements are true regarding the Audit History tab of a Service Request?

• A.It is enabled by default.
• B.It allows users to save searches for later reuse.
• C.It is available only to authorized administrators.
• D.It is exportable to Excel.
• E.It is searchable by date range, username, event type, event severity, and event duration.

Which two options are true about reporting on milestones?

• A.No standard reports on milestones are provided.
• B.Milestone reporting is performed via the CRM Service Request Real-Time subject area.
• C.Administrator-defined milestone data is not included in Analytics.
• D.An as-delivered SLA Infolet shows near-overdue and overdue milestones.