1Z0-1064-21 무료 덤프문제 온라인 액세스

Identify two correctstatements about the way Visual Builder Cloud service (VBCS) and Digital Customer Service (DCS) are related.

• A.DCS is a visual development tool for creating applications in VBCS.
• B.DCS is an Offering in Engagement Cloud and VBCS is part of that Offering.
• C.VBCS is a visual development tool for creating applications in DCS.
• D.DCS is an Offering in Engagement Cloud and VBCS is another Offering in Engagement Cloud.

One of your service agents needs a new search filter on his Service Requests' list page.
How can the agent achieve this?

• A.Create several personalized searches and create them to each other.
• B.Add fields from the advanced search functionality.
• C.Create a new search through the application composer.
• D.Grant the agent Administrator permissions to addnew search filters.

You are starting a new Engagement Cloud project implementation, and one of your customer requirements is to share service request information through Oracle Social Network.
In which way can you enable the service requests to be shareable on Oracle Social Network?

• A.Setup and maintenance > Service > Setup > Productivity Tools > Manage Custom Objects for Service
• B.Setup and maintenance >Service > Setup > Productivity Tools > Manage Oracle Social Network Objects for Service
• C.Setup and maintenance > Service > Configuration and Security > Service Request > Manage Oracle Social Network Objects for Service
• D.Setup and maintenance > Sales >Service Request > Manage Oracle Social Network Objects

Your client has noticed that inbound emails from customers are not creating or updatingservice requests.
Which step should they perform to automate it?

• A.Enable SVC_SR_INBOUND_EMAIL_AUTO_UPDATE.
• B.Enable SVC_ENABLE_INBOUND_EMAIL_DEFAULT_PROCESSING.
• C.Adjust permissions on all customer's profiles.
• D.Adjust the inbound message filters.

You are creating a shared SmartText entry. Which option do you need to select to define a time period during which the entry is available to users?

• A.Available
• B.Interval
• C.Start/Stop
• D.Duration
• E.Time Period