1Z0-1064-21 무료 덤프문제 온라인 액세스

Which three options are advantages of a structured approach to Knowledge Management as implemented in Engagement Cloud?

• A.Single point of maintenance: The Knowledge Base can be maintained easily as it is centralized.
• B.In-Article Content Scanning: Knowledge Management is designed to process information inside the documents to categorize them into the corresponding products and categories to make searches more effective.
• C.Multi-Language Capabilities: Users can create their articles in their native language and enable Auto-Translate to make it available to users from other regions with different languages without effort.
• D.Easy to Search: Knowledge Articles content and Service Request contextcan be used together to recommend the best Knowledge Articles to an agent.
• E.Shared Acrossthe Organization: The information is available to all users given they possess the right roles, and is used and reused by them to create solutions and solve problems for other users.

Your customer wants to have a vertical MediaToolbar instead of the Horizontal one.
Which statement is true?

• A.TheVertical Toolbar is always required, while the Horizontal Toolbar and notifications are optional.
• B.The Horizontal Toolbar is always required, while the Vertical Toolbar and notifications are optional.
• C.The only Vertical Toolbar that you can enable is the Notifications Toolbar.
• D.You must set the Vertical Toolbar as the Default, and deactivate all Horizon Toolbars.

Which three statements are true about building Digital Customer Service (DCS)applications?

• A.Many DCS applications can be active in production at the same time.
• B.Only one version of a DCS application can be active in production at any time.
• C.DCS includes a "reference implementation template" that illustrates recommended implementation practices.
• D.DCS application can be embedded in other sites.

Your customer sells many kinds of specialized electronics equipment. When creating a service request (SR), an agent searches the product categories and chooses the appropriate type of equipment for that SR.
Identify three advantages of selecting the category correctly.

• A.Categories facilitate the assignment of an agent to the service request.
• B.The hierarchical structure of the categories helps to improve the service request classification.
• C.Categories determine the steps an agent must follow to close the service request.
• D.Filter the selection of the product related to the service request, when filtering by a particular category.
• E.Categories improve the filtering ofKnowledge articles that might contain a potential solution to the problem.

You have just created a new Digital Customer Service (DCS) application and now you need to add a user-registration option.
Which three steps should you perform to configure userself-registration in your DCS application?

• A.Enable the self-registration steps in the"Manage Digital Customer Service Registration Profile Options" task.
• B.Disable the anonymous access option in your DCS application.
• C.Configure your self-registrations so that they are automatically approved.
• D.Configure the self-registrations to restrict registration to only existing Contacts.