1Z0-1064-20 무료 덤프문제 온라인 액세스

Which option describes the automated page presentation for incoming calls?

• A.a feature that displays a caller-appropriate application page based on a set of navigation rules defined for your customer when you answer your phone
• B.a feature that displays a caller-appropriate application page based on your customer's native language when you answer your phone
• C.a feature that displays a detailed caller profile based on your customer's country when you answer your phone
• D.a feature that displays a detailed caller profile based on a customizable set of parameters defined for your customer when you answer your phone

You need to extract all service Request (SR) data from your Engagement Cloud site from the last 12 months.
Identify two valid approaches to get this large volume of data.

• A.You can schedule a single export as an ESS job (also known as a "scheduled process") for all 12 months of SR data.
• B.You can schedule incremental exports as ESS jobs (also known as a "scheduled process") on a periodic basis, such as weekly or monthly.
• C.You can download large volumes of SR data from the Analytics interface.
• D.You must retrieve large volumes of data through a REST API endpoint.

Milestones are not getting applied to service requests in the customer environment.
Identify three causes.

• A.The scheduled process has not been set up.
• B.The Starts When criteria of the milestones is not True.
• C.No default coverages are set up.
• D.Entitlement rules are not valid for the service request.

You have been asked to manage the availability of Knowledge articles. The requirement is that agents, internal users, and external users should all have a way of accessing the articles.
Which three options achieve your customer's requirement?

• A.Make them available for users with the "Knowledge Analyst" and "Knowledge Manager" roles only.
• B.Make them available externally to customers via My Digital Customer Service (DCS).
• C.Make them available internally to agents as part of the Service Request Knowledge Panel.
• D.Make them available to external users by giving them access to the internal "My Knowledge" page.
• E.Make them available to employees and agents via My Knowledge.

Identify two correct statements about the way Visual Builder Cloud service (VBCS) and Digital Customer Service (DCS) are related.

• A.DCS is an Offering in Engagement Cloud and VBCS is another Offering in Engagement Cloud.
• B.VBCS is a visual development tool for creating applications in DCS.
• C.DCS is an Offering in Engagement Cloud and VBCS is part of that Offering.
• D.DCS is a visual development tool for creating applications in VBCS.