1Z0-1064-20 무료 덤프문제 온라인 액세스

Your customer asked you to modify the default severity value for new service requests.
Which three steps should you follow to make the change?

• A.Modify the Profile Value and save.
• B.Navigate to Setup and Maintenance > Service > Service Request > Manage Service Request Profile Options.
• C.Select the profile SVC_SR_DEFAULT_SEVERITY_CD.
• D.Select View > Detach.
• E.Lock the Profile Option for editing.
• F.Unlock and publish the new selected profile value.

Your customer sells many kinds of specialized electronics equipment. When creating a service request (SR), an agent searches the product categories and chooses the appropriate type of equipment for that SR.
Identify three advantages of selecting the category correctly.

• A.Filter the selection of the product related to the service request, when filtering by a particular category.
• B.The hierarchical structure of the categories helps to improve the service request classification.
• C.Categories facilitate the assignment of an agent to the service request.
• D.Categories improve the filtering of Knowledge articles that might contain a potential solution to the problem.
• E.Categories determine the steps an agent must follow to close the service request.

What is the main function of the Data Security Policies?

• A.defines the actions a particular user can do
• B.defines the views the application can access
• C.defines the views or functionalities the user can access
• D.defines the data a particular user can see and/or modify
• E.defines the privileges and roles a particular user can have

Oracle Engagement Cloud provides tools to add or modify which six types of entities?

• A.Fields
• B.Exports
• C.Object workflow
• D.Reports
• E.Icons
• F.Objects
• G.Roles and privileges
• H.Themes

Which two are true characteristics about the lifecycle of a service request?

• A."Customer working" is one of the five seeded status types.
• B."Closed" status is set by an automatic job after a specified number of days.
• C.Users can reopen a service request when the status is set to "Closed".
• D.Users can reopen a service request when the status is set to "Resolved".
• E.If required, users can manually set the "Closed" status for a service request.