1Z0-1038 무료 덤프문제 온라인 액세스

Which four view modes are available in the Report Editor?

• A.Layout View
• B.Graphical View
• C.Design View
• D.Database View
• E.Report View
• F.Data Set View

A contact center supervisor wants to assign an incident to an agent, A1. However, the supervisor finds that A1 is not available in the Assigned drop-down list in the incident workspace.
What could be the reason?

• A.The profile to which the agent is assigned does not have the incident workspace assigned.
• B.The profile to which the agent is assigned does not have to appear in the Menu option selected on the Services tab.
• C.The profile to which the agent is assigned does not have the Incident Read option selected on the Permissions > Services tab.
• D.The profile to which the agent is assigned does not have the Interface Access check box selected.
• E.The profile to which the agent is assigned does not have a navigation set assigned.

A client requires you to set up chat and email as unlimited for an SLA. What must you do?

• A.Leave both the chat and email fields limit as blank.
• B.Use the default values.
• C.Enter the value "Unlimited" in the chat and email fields.
• D.Enter zero as the initial value for both fields.

Which three statements are true about the Custom Process Model (CPM) in Oracle Service Cloud?

• A.It can be triggered by an event that occurs even on a custom object.
• B.It is always triggered from business rules.
• C.It is triggered by an event that occurs on standard objects only.
• D.It is also known as the Object Event Handler.
• E.It is triggered by an event that occurs on the standard objects that are used by queues.
• F.It is a PHP script that executes only synchronously.
• G.It can be triggered by an event that occurs on community objects.

In a contact center setup, there are certain custom objects, such as Asset Repair records, that the contact center agents should be able to update only when the supervisor creates a record for them. The contact center agents should not be allowed to perform creation and deletion operations.
How can this be done?

• A.by creating the Contact Center Agents profile and under the Permissions > Custom Object tab, selecting appropriate permissions for the custom object
• B.by creating the Contact Center Agents profile and under Analytics, selecting relevant permissions so that the appropriate reports on the navigation pane will have the necessary actions
• C.by configuring settings at the time of creation of the custom object
• D.by creating the Contact Center Agents profile and under Permissions > Service tab, selecting appropriate permissions for the custom object