1Z0-1038-20 무료 덤프문제 온라인 액세스

Which three features can be configured in advanced routing?

• A.Queue segregation
• B.Queue overflow
• C.Skill time
• D.Queue limit
• E.Skill relaxation
• F.Queue prioritization

Your customer has created a new script and deployed it to the agents in the call center within incident workflows. However, the script hangs on execution.
Identify two reasons for this.

• A.The script beginning and ending buttons are not enabled for the script pages.
• B.The agents are not able to get to the pages where they can end the script.
• C.No exit or finished event is being triggered on the script pages.
• D.No return events are listed in the incident workflow for the script to use.

You make some changes to a message template.
Which statement is true about applying this change across multiple interfaces?

• A.The change is reflected across all interfaces by default.
• B.You need to copy and paste the source code across the multiple interfaces.
• C.You need to re-create the message template across the multiple interfaces.
• D.You need to use the export and import option.

Which two REST API calls can be used to retrieve account information with ID 3?

• A.https://yoursite.domain/services/rest/connect /v1.3/accounts_ID/3
• B.https://yoursite.domain/services/rest/connect /v1.3/accounts/ID/3
• C.https://yoursite.domain/services/rest/connect /v1.3/accounts/3
• D.https://yoursite.domain/services/rest/connect /latest/accounts_ID/3
• E.https://yoursite.domain/services/rest/connect /latest/accounts/3
• F.https://yoursite.domain/services/rest/connect /latest/accounts/ID/3

Which setup sequence is used to give permissions to an individual to access an application?

• A.None. No sequence is required.
• B.Staff Account > Profile > Navigation set
• C.Navigation set > Profile > Staff Account
• D.Profile > Navigation set > Staff Account