1Z0-1038-20 무료 덤프문제 온라인 액세스

A customer is trying to import guides and a definition file from another interface and receives an error: "The response node cannot be added as it would exceed the maximum amount of 2048 response nodes the guide can have.
What action must be taken to fix this?

• A.Increase the maximum number of response nodes in the configuration.
• B.Make sure guided assistance is enabled in another interface.
• C.Make sure the guide definition file does not include any hash value while importing it.
• D.Navigate to one of the superior nodes and remove most of the nodes, keeping the same unique identifier.

A contact center supervisor wants to assign an incident to an agent, A1. However, the supervisor finds that A1 is not available in the Assigned drop-down list in the incident workspace.
What could be the reason?

• A.The profile to which the agent is assigned does not have a navigation set assigned.
• B.The profile to which the agent is assigned does not have the incident workspace assigned.
• C.The profile to which the agent is assigned does not have the Incident Read option selected on the Permissions > Services tab.
• D.The profile to which the agent is assigned does not have to appear in the Menu option selected on the Services tab.
• E.The profile to which the agent is assigned does not have the Interface Access check box selected.

What are three required sections for Custom Process Models?

• A.Header
• B.Code containing custom business logic
• C.Test script
• D.Footer
• E.Test harness
• F.Code containing integration with external systems

You have a requirement to purge Incidents where the Incidents have not been updated in the last 30 days using Data Lifecycle Management. What are the two steps you should do to define a report containing criteria used to purge the records?

• A.Add default values to runtime filters if used in the report
• B.Set the option to allow switching of data
• C.Use a drilldown level to filter the top level
• D.Do not set the deferred execution option
• E.Use runtime filters in preference to fixed filters
• F.Remove Primary keys from all tables used in the report

What would you use for repetitive text with a single point of maintenance for any changes to the text?

• A.Custom field
• B.Merge field
• C.Custom object field
• D.Variable