1Z0-1038-20 무료 덤프문제 온라인 액세스

How frequently does Oracle release a new version of a product?

• A.Once in three months
• B.Every month
• C.Once in six months
• D.Once in four months

Your customer has "Gold" level SLAs being applied to certain organizations according to organization rules.
After six months, the business decides to change the response time: instead of responding in 24 hours your agents need to respond within eight business hours.
You modify the "Gold" SLA to reflect this change but you notice that the SLA reports are still using a 24-hour response time.
Based on this scenario, which statement is correct?

• A.The SLA reports will need to be modified to use the new SLA.
• B.Your site has been corrupted with the "Gold" SLA.
• C.Updating the SLA will not automatically update the organization's SLA instance.
• D.You have not activated the rules so the updated SLAs are not being applied.

You are working on complete service delivery transformation for your customer to streamline the contact center training program. As a cost cutting measure, your customer wants the new customer service representatives to be ready to start work within 5 days instead of 30 days. The customer is also particular that the quality of service delivery should not be compromised.
What are the two options that you would suggest to streamline this contact center training program?

• A.Agent scripts
• B.Intent guide
• C.Guided assistance
• D.Business rules
• E.Custom process model

Which three statements are true about the Custom Process Model (CPM) in Oracle Service Cloud?

• A.It is always triggered from business rules.
• B.It can be triggered by an event that occurs even on a custom object.
• C.It can be triggered by an event that occurs on community objects.
• D.It is triggered by an event that occurs on standard objects only.
• E.It is a PHP script that executes only synchronously.
• F.It is triggered by an event that occurs on the standard objects that are used by queues.
• G.It is also known as the Object Event Handler.

How can you set a preference that is local to your machine?

• A.By selecting File > Configuration
• B.By selecting Navigation pane > Configuration > Staff Management > Profiles
• C.By selecting File > Settings
• D.By selecting File > Options