NEA-BC 무료 덤프문제 온라인 액세스

Which of the following statements best describes active communication?

• A.It is the response from the receiver, which can be verbal or nonverbal.
• B.It is an attempt to experience another person's point of view without losing one's own identity.
• C.It is a process whereby the receiver takes the message and interprets its meaning.
• D.It is a participatory form of communication that promotes change.

Organizational psychologist Fred Fiedler describes three leadership factors that influence outcome. Which of the following is NOT one of these factors?

• A.task structure
• B.laissez-faire approach
• C.manager-follower relationship
• D.position power

Which of the following group roles is most likely to serve that member's own individual needs?

• A.dominator
• B.harmonizer
• C.standard setter
• D.encourager

The medical services that an organization offers falls under which of the 4 Ps?

• A.Price.
• B.Promotion.
• C.Place.
• D.Product.

A patient who is scheduled for surgery the next day tells a nurse that he is afraid because he has never had surgery before. Which of the following would be the most appropriate way for the nurse to respond?

• A."Why are you afraid?"
• B."Let's try to figure out why you're afraid."
• C."It's normal to be afraid. We're going to take care of you. Tell me how you're feeling."
• D."Don't worry. There's nothing to be afraid of?"