SDM_2002001040 무료 덤프문제 온라인 액세스

The Care contract scope has changed, what should the CaPM do first?

• A.Inform Product Managers who should then prepare new services descriptions.
• B.Include the new scope in the CT financial plans.
• C.Update the NELLE forecast with new costs and resource requirements.
• D.Inform Care sub regional or regional organisation.

What needs to be done if a 3rd Party Service Contract is due to expire?

• A.The Care Program Manager should inform the Service Engagement Manager.
• B.Care Program Manager should contact the 3rd Party Service Manager and supplier representatives to renew the contract.
• C.Care Program Manger should inform Product Line.
• D.Care Program Manager should inform the Customer to renew the contract directly with the supplier.

NSN's internal drive testing team has found that the quality of the customer Network has decreased over time. What should the responsible Care Program Manager do?

• A.Nothing. The customer's own planning department take care of network quality.
• B.CaPM sees an opportunity to increase the Care revenues by providing additional proactive services. Therefore s/he engages the team to make a business proposal for the additional services.
• C.NSN has a good solid business with the customer with a very limited number of reported problems and a very profitable contract. CaPM simply tells the customer that NSN will provide planning support free of charge.
• D.CaPM informs the Account Manager about the quality issue in the customer network and expects the CT to act on the information if they want to increase sales.

Is there a need for Risk Analysis in Care?

• A.Only when needed as there is no official process.
• B.Only when establishing Care for the newly negotiated contract.
• C.Always, at every stage of Care planning and execution.
• D.No, Risk Analysis is a mandatory process in NI Project Management only.

What is Cost of Goods Sold?

• A.Contract Financing Costs.
• B.Entertainment Costs.
• C.Marketing Costs.
• D.The cost of producing Products or Services sold.