MB2-868 무료 덤프문제 온라인 액세스

Which of the following record types can a Microsoft Dynamics CRM 2011 marketing list include? (Choose all that apply.)

• A.Users
• B.Accounts
• C.Leads
• D.Teams
• E.Cases

A lead stored in Microsoft Dynamics CRM 2011 does not want to purchase any products.
You need to disqualify the lead and remove it from the list of open leads.
What should you do?

• A.Convert the lead to a contact and then deactivate the contact record.
• B.Change the rating of the lead to Cold.
• C.Change the status of the lead to No Longer Interested.
• D.Convert the lead to an opportunity with a rating of Cold.

In Microsoft Dynamics CRM 2011, you need to create a personal chart of service activities by week. What should you do?

• A.Create a new chart in the Data Management area. In the Chart Designer, select appropriate Series and Category values. Then save the chart.
• B.In the Report Wizard, create a new report based on Service Activities with a time interval of one week. Select the Chart and table format, and then save the report.
• C.In the All Service Activities view, create a new chart from the Chart tab. In the Chart Designer, select appropriate Series and Category values. Then save the chart.
• D.Create a new chart in the Dashboards area. In the Chart Designer, select appropriate Series and Category values for Service Activities. Then save the chart.

In Microsoft Dynamics CRM 2011, which of the following actions can be taken on a resolved case?

• A.assigning a new owner
• B.adding activities
• C.creating notes
• D.assigning a different contract to the case

When scheduling services in Microsoft Dynamics CRM 2011, where do you define the resources required to perform a service?

• A.in the resource group
• B.in the resource selection rules
• C.in the service activities
• D.in the user record