MB2-868 무료 덤프문제 온라인 액세스

In Microsoft Dynamics CRM 2011, which of the following can be associated to a marketing list? (Choose all that apply.)

• A.campaigns
• B.price lists
• C.sales literature
• D.products
• E.quick campaigns

When working with Service Management goals in Microsoft Dynamics CRM 2011, when are the Actual and
In Progress goal fields recalculated?
(Choose all that apply.)

• A.as scheduled on the service calendar
• B.when a user clicks the Recalculate button
• C.automatically
• D.when the goal record is saved

You are using Microsoft Dynamics CRM 2011 to schedule services. You need to distribute the work evenly across your resources. Which resource allocation should you use?

• A.Least Busy
• B.Even
• C.Random
• D.Most Busy

You receive an email message from a prospective customer who references a promotion code from a letter that you sent to an existing customer.
You need to capture a campaign response in Microsoft Dynamics CRM 2011. What should you do?

• A.Create a manual campaign response and indicate that it was received from the prospective customer. Then convert the campaign response to a new lead.
• B.Promote the email message to a campaign response, and then convert the campaign response to a new lead.
• C.Create a new lead, and then convert the lead to an account, a contact, and an opportunity.
• D.Create a manual campaign response and indicate that it was received from the existing customer. Then convert the campaign response to an opportunity.

In Microsoft Dynamics CRM 2011, you need to ensure that all currently scheduled delivery trucks are fully
utilized before a new truck is scheduled.
What should you do?

• A.Set the capacity on the utilized trucks to 2, and the capacity on the non-utilized trucks to 1.
• B.On the Service item, set the selection rule selection criteria to Most Busy.
• C.Set the capacity on the utilized trucks to 1, and the capacity on the non-utilized trucks to 2.
• D.On the Service item, set the selection rule selection criteria to Least Busy.