MB2-718 무료 덤프문제 온라인 액세스

You create and activate an entitlement. The start and end dates for the entitlement are in the future. What is the status of the entitlement?

• A.Waiting
• B.On Hold
• C.Not started
• D.Pending

You deploy Unified Service Desk (USD). You configure a toolbar container hosted control.
You need to ensure that the hosted control is aligned to a specific part of the screen by using the Realign Window action.
Which three parameters can you configure? Each correct answer presents a complete solution.

• A.screen
• B.top
• C.resolution
• D.left
• E.client type

Which two statements regarding standard service-level agreements (SLAs) are true? Each correct answer presents a complete solution.

• A.You can only pause enhanced SLAs.
• B.Standard SLAs record failure time on the entity record itself.
• C.You can create SLAs for entities other than the Case entity.
• D.You must use an enhanced SLA to define multiple success criteria.

You create a Voice of the Customer survey.
You need to configure an automatic response each time a customer completes the survey.
Which feature or component should you use?

• A.linked question
• B.Microsoft Azure Content Delivery Network (CDN)
• C.piped data
• D.rule

You need to search for a specific knowledge base article by number.
Which two options can you use? Each correct answer presents a complete solution.

• A.Service Area
• B.Categorized Search
• C.Article Template Quick Find
• D.Relevance Search