MB2-718 무료 덤프문제 온라인 액세스

You implement the Unified Service Desk (USD). Which three statements regarding the debugger are true? Each correct answer presents a complete solution.

• A.The debugger is a standalone tool.
• B.The debugger allows you to review data parameters from static log files.
• C.The debugger allows you to review real-time action calls.
• D.The debugger allows you to review real-time data parameters.
• E.The debugger allows you to review action calls from static log files.
• F.The debugger is a USD hosted control.

You have a Microsoft Dynamics 365 environment You implement Field Service.
A user named User1 is creating an agreement User1 attempts to set the agreement booking dates and agreement invoice dates but reports that the options are disabled.
You need to resolve the issue.
What should you do?

• A.In System Settings, set the Fiscal Year End.
• B.Set the agreement status to Active.
• C.Set the work order duration.
• D.Add the Customer Service Representative role to User1.

You create an entitlement for a customer. In the channels section of the entitlements page, you add email and assign 75 percent of the allocation to email.
Which of the following statements is true?

• A.All cases created by the customer must be created by using email.
• B.75 percent of cases created by the customer must be created by using email.
  Remaining cases cannot be created until another channel is added to the entitlement
• C.75 percent of cases created by the customer must be created by using email. The remaining cases may be created with any other channel.
• D.25 percent of cases created by the customer must be created by using email. The remaining cases may be created with any other channel.

You attempt to delete a queue in Microsoft Dynamics 365. You are not able to delete the queue.
What are two possible reasons why you cannot delete the queue? Each correct answer presents a complete solution.

• A.The queue is referenced by a routing rule.
• B.The queue contains a queue item.
• C.The queue has a designated email address.
• D.The queue has a team owner.

You are creating a new knowledge base article about a known product defect
After publishing the article, you discover an inaccuracy.
You need to correct the issue while maintaining a traceable history of what was published.
What should you do?

• A.Delete and recreate the article.
• B.Use the update article option.
  B . Revert the article to draft status, fix the error, and then republish the article.
• C.Publish a minor revision to the article.