MB2-714 무료 덤프문제 온라인 액세스

You configure a service schedule.
You need to identify which processes can be automated as part of the service schedule.
Which two processes should you identify? Each correct answer presents a complete solution.

• A.showing all of the resources that are qualified, regardless of their availability
• B.rotating vacation schedules for the resources
• C.showing all of the resources that are available and qualified
• D.scheduling resources around planned meal breaks

You plan to deliver several surveys to your customers.
You need to identify which Dynamics CRM functionalities can be used for the surveys.
What are two possible functionalities that you can use? Each correct answer presents a complete solution.

• A.Compare survey results to CRM data.
• B.Pipe customer-specific data from CRM to personalize the surveys.
• C.Automatically generate survey questions based on CRM data.
• D.Place completed surveys on a marketing list.

You plan to create an entitlement template.
You need to identify which types of records can be associated to the template.
What are two possible record types that you can associate to the template?
Each correct answer presents a complete solution.

• A.products
• B.contacts
• C.account
• D.service level agreement (SLA)

You create a new entitlement that has the following configurations:
* Name: Ent1
* Start date: In two weeks
* End date: In two years
* Allocation type: Number of cases
* Total Terms: 0
* Status: Activated
You need to identify the status of Ent1. What should you identify?.

• A.Draft
• B.Active
• C.Expired
• D.Waiting
• E.Canceled

Your team has a queue named Assignments.
A team member named CSR1 plans to work on an item from the Assignments queue.
CRS1 reports that after picking the item in the queue, the item no longer appears in the queue.
You need to tell CSR1 which type of queue to open-to view the item.
Which type of queue should you tell CSR1 to open?

• A.public
• B.shared
• C.personal
• D.escalation