MB2-714 무료 덤프문제 온라인 액세스

Your company has a Dynamics CRM organization.
The company employs 20 technicians who respond to service calls at more than 1,000 customer locations.
You need to recommend changes to the organization to meet the following requirements:
* Improve the accuracy of the estimated technician arrival time at the customer locations.
* Collect real-time analytics about visits to the customer locations.
What should you include in the recommendation?

• A.Microsoft Power Bl
• B.Unified Service Desk
• C.the interactive service hub
• D.FieldOne

You use the interactive service hub for knowledge articles.
You need to identify which information can be gathered from the Analytics tab of a knowledge article.
What should you identify?

• A.the customer service representatives who viewed the article and the number of views per case
• B.a helpfulness rating for the article and the customer service representatives who viewed the article.
• C.a helpfulness rating for the article and the cases that use the article
• D.the cases that use the article and the number of views per case

You need to see all of the cases that were canceled. What should you do?

• A.Perform an Advanced Find and save a personal view.
• B.Review the Audit log.
• C.Export all of the queue items to a Microsoft Excel file.
• D.Perform a Global Search and save a personal view.

Your company uses Dynamics CRM for case management.
You need to use the heat map in Microsoft Power Bl to display customer calls by region.
What should you do first?

• A.CRM dashboard, export data as a dynamic worksheet.
• B.From the Interactive Service Hub dashboard, add a widget
• C.From Power Bl, add a service connection.
• D.From a CRM dashboard, add a widget.

You are responsible for all of the cases created for a customer named Fourth Coffee. The cases are entered by using the customer portal.
You need to ensure that any cases created for Fourth Coffee are assigned to you.
What should you do?

• A.Change the owner of the account.
• B.Create a service level agreement (SLA) item.
• C.Create a routing rule.
• D.Update the entitlement.