MB2-714 무료 덤프문제 온라인 액세스

You work for a hosting company.
One of the data centers experiences an outage.
Several contacts from two different customers report the outage.
You create a parent case for each customer and a child case for each child cases.
You need to consolidate all of the cases.
What should you do?

• A.1 Merge all of the child cases into one case, and then delete the parent cases.
• B.For each customer, merge all of the child cases for each parent case, and them merge all of the parent cases.
• C.Export the cases, update the cases, and then reimport the cases.
• D.Merge all of the parent cases into one case, and then delete the child cases.

Your company has a Dynamics CRM organization that uses a FieldOne solution. A customer calls your company's Help Desk to report a failed device.
You schedule a technician to resolve the issue.
You need to identify which notification methods can be used to notify the technician.
What are two possible notification methods? Each correct answer presents a complete solution.

• A.a text message
• B.Windows 10 toast
• C.an automated phone call
• D.a web browser pop-up
• E.an email message

You have three service level agreements (SLAs) configured as shown in the following table.

SLA1 is the default SLA.
You have a customer named Contoso, Ltd.
You need to ensure that SLA3 always applies to cases that are opened by Contoso.
What should you do?

• A.To SLA3, add an SLA item that has a Create Record action.
• B.Configure the default entitlement for Contoso.
• C.Create a routing rule.
• D.To SLA3, add an SLA item that has an Assign Record action.

You use Dynamics CRM for knowledge base articles. You do not use the interactive service hub.
You add a section to an article template. You need to identify the impact to the existing articles that use the article template. What should you identify?

• A.Draft articles will be updated. A minor version will be created for published articles.
• B.Draft articles and published articles will remain unchanged.
• C.Draft articles will be updated. Published articles will remain unchanged.
• D.Draft articles and published articles will be updated.

You have an account record named Account1 that is owned by a user named SalesUser1.
You have a private queue. The queue contains customer records that require annual maintenance.
A team named CSR Users manages the queue. Maintenance for the account records is performed by a user named CSR1.
You need to identify who will be the owner of Account1 when the queue item for the account record is added to the queue.
Who should you identify?

• A.SalesUser1
• B.the access team
• C.CSR1
• D.the CSR Users team