MB2-704 무료 덤프문제 온라인 액세스

Your customer wants to purchase 1,000 units of your best-selling product.
Which type of record in Microsoft Dynamics CRM should you create?

• A.Invoice
• B.Order
• C.Quote
• D.Opportunity

You are responsible for creating and managing Microsoft Dynamics CRM Knowledge Base templates and articles.
A user wants an image to be added to a Knowledge Base article.
What should you do?

• A.Create a web resource, and add it to the Knowledge Base template.
• B.Insert the image into the Knowledge Base template.
• C.Copy and paste the image into the Knowledge Base article.
• D.Drag and drop the image onto the Knowledge Base article.

You configure a connection to Microsoft Social Listening but cannot see social insights data in Microsoft Dynamics CRM.
What should you do to make social insights visible in Dynamics CRM?

• A.Select the Reset Social Insights option to refresh the social insights data.
• B.Ensure that each of your social listening search topics are assigned a category.
• C.In system settings, change the default setting for the Disable Social Engagement option.
• D.Configure social listening search topics and visuals.

You need to ensure that lead qualification is automated and occurs when a field on the Lead Form is set to a certain value.
What should you do?

• A.Create a workflow that automatically sets the status of the lead to qualified when the condition is met.
• B.Create a dialog that automatically sets the status of the lead to qualified when the condition is met.
• C.Create a business process flow that automatically sets the status of the lead to qualified when the condition is met.
• D.Switch the business process flow to set the status of the lead to qualified when the condition is met.

The call center handles many types of support calls. Cases for customers requesting account balance information must be routed to a queue for the accounting department.
You need to set up a queue for these types of requests.
Which two actions should you perform? Each correct answer presents part of the solution. Choose two.

• A.Choose public as the type.
• B.Choose private as the type.
• C.Assign a security role to the queue.
• D.Assign members to the queue.