ITIL-Foundation 무료 덤프문제 온라인 액세스

What BEST describes the value of service strategy to the business?

• A.It improves the control of service assets and configurations
• B.It supports the creation of a portfolio of quantified services
• C.It provides quick and effective access to standard services
• D.It reduces the effort spent on managing test and pilot environments

In which of the following should details of a workaround be documented?

• A.The availability management information system
• B.The problem record
• C.The IT service continuity plan
• D.The service level agreement (SLA)

What is the type of notification that should be sent when a threshold has been reached, something has changed or a failure has occurred?

• A.An alert
• B.An emergency event
• C.An emergency change
• D.A request for change

Which one of the following would be the MOST useful in helping to define roles and responsibilities in an organizational structure?

• A.RACI model
• B.The Deming Cycle
• C.Incident model
• D.Continual service improvement (CSI) approach

What BEST describes the value of service transition to the business?

• A.It provides quick and effective access to standard services
• B.It results in higher volumes of successful change
• C.It leads to gradual and continual improvement in service quality
• D.It supports the creation of a catalogue of services