ITIL-Foundation 무료 덤프문제 온라인 액세스

Which process is responsible for dealing with complaints, comments, and general enquiries from users?

• A.Demand management
• B.Request fulfilment
• C.Service level management
• D.Service portfolio management

Which reason describes why ITIL is so successful?

• A.It is not tied to any particular vendor platform
• B.The five ITIL volumes are concise
• C.It tells service providers exactly how to be successful
• D.It is designed to be used to manage projects

Which one of the following is the BEST definition of reliability?

• A.The availability of a service or component
• B.How long a service or configuration item (CI) can perform its function without failing
• C.The level of risk that affects a service or process
• D.How quickly a service or component can be restored to normal working order

Check, Act and Plan are three of the stages of the Deming Cycle. Which is the fourth?

• A.Measure
• B.Perform
• C.Implement
• D.Do

Which of these statements about resources and capabilities is CORRECT?

• A.Resources and capabilities are both types of service asset
• B.Capabilities are types of service asset and resources are not
• C.Neither capabilities nor resources are types of service asset
• D.Resources are types of service asset and capabilities are not