ITIL-Foundation 무료 덤프문제 온라인 액세스

Which role is responsible for sponsoring, designing and change managing a process and its metrics?

• A.The process owner
• B.The process practitioner
• C.The service owner
• D.The process manager

Which Functions are included in IT operations management?

• A.IT operations control and facilities management
• B.Technical management and change management
• C.Facilities management and release management
• D.Network management and application management

Which process will perform risk analysis and review of all suppliers and contracts on a regular basis?

• A.The supplier management
• B.The service level management
• C.The IT service continuity management
• D.The service catalogue management

Which one of the following functions would be responsible for the management of a data centre?

• A.Service desk
• B.Application management
• C.Facilities management
• D.Technical management

What service could include a differentiation as an "excitement factor"?

• A.A core service
• B.An enhancing service
• C.An enabling service
• D.A packaged service