ITIL-DSV 무료 덤프문제 온라인 액세스

Which marketing technique helps to understand the needs of consumers by tracking their behavior?

• A.Brochures
• B.Profiling
• C.Market segmentation
• D.Value propositions

Which is a technique for identifying customers that have common demands?

• A.PESTLE
• B.SWOT analysis
• C.Market segmentation
• D.Continual improvement model

A service provider is launching a new service. The target market is users who have limited experience of using the internet and are unlikely to use social media.
Which is the BEST method of providing user support?

• A.Provide simple online support and contact numbers for the service desk
• B.Implement a 'shift-left' approach to provide support and downloadable help articles
• C.Use popular networking sites to promote and provide online user support
• D.Use machine learning chatbots to anticipate the needs of the users and provide solutions

A service provider is setting up an agreement with an organization. As the user experience is important, it is added to the agreement. Which metric would you advise to be added to the agreement?

• A.Unlimited monthly traffic
• B.Maximum number of simultaneous downloads
• C.Maximum duration of an interruption
• D.Number and frequency of returns to the previous stage

An organization finds value in moving to a 'platform as a service' solution. The organization understands that it is crucial to optimize its own way of working to make this a success. What is this an example of?

• A.Partnership
• B.Cooperative Relationship
• C.Basic Relationship
• D.Co-creation Relationship