ITIL-5-Foundation 무료 덤프문제 온라인 액세스

Which BEST defines a digital service ?

• A.A means of enabling value for consumers through digital products without ownership transfer
• B.Maintaining and improving the effective, efficient, and convenient use of information
• C.A combination of an organization's resources based on digital technology and designed to offer value to consumers
• D.The adoption and integration of digital technologies into all areas of an organization

What is the purpose of the ITIL AI Capability Model ?

• A.To measure the performance of AI-enabled services against predefined service levels
• B.To describe how organizations can assess and develop capabilities for effective use of AI
• C.To describe how service providers, service consumers, and other parties interact with AI to co-create value
• D.To prescribe specific AI technologies required for service development and management

What is the primary focus of the "start where you are" ITIL Guiding Principle?

• A.Encourage all staff to clearly understand who their customers are
• B.Assessing the existing resources before making decisions
• C.Reduce complexity by focusing on doing fewer things, but doing them better
• D.Ensure that each iteration aligns with the concept of a Minimum Viable Product

What is Site Reliability Engineering (SRE) ?

• A.Applying a strategy to avoid sudden unplanned events that might cause organizational damage
• B.Applying software engineering to infrastructure and operations problems
• C.Regularly merging code into a shared repository
• D.Evaluating how reliable a product is against its specifications

Which is a key success metric for the "transition" activity?

• A.Service performance against the agreed SLA targets
• B.Number and impact of incidents and performance deviations
• C.Negative impact of changes on service availability and performance
• D.Quality of the resources and services sourced from suppliers