ITILF2011 무료 덤프문제 온라인 액세스

Which of the following is the BEST definition of an event?

• A.An unplanned interruption to an IT service or a reduction in the quality of an IT service
• B.Reducing or eliminating the cause of an incident or problem
• C.Any detectable or discernible occurrence that has significance for the management of the IT infrastructure
• D.The unknown cause of one or more incidents that have an impact on an IT service

Which Function would provide staff to monitor events in an Operations Bridge?

• A.Service Desk
• B.IT Operations Management
• C.Technical Management
• D.Applications Management

When tan a known error record tie raised?
1.At any time when it would be useful to do so
2.After a workaround has been found

• A.1 only
• B.Neither of the above
• C.Both of the above
• D.2onty

Which function or process would provide staff to monitor events in an operations bridge?

• A.Request fulfillment
• B.Applications management
• C.Technical management
• D.IT operations management

Application Management plays a role in all applications. One of the key decisions to which they contribute is?

• A.Should application development be outsourced
• B.Who the vendor of the storage devices will be
• C.Whether to buy an application or build it
• D.Where the vendor of an application is located