ITILF2011 무료 덤프문제 온라인 액세스

Which of the following BEST describes a Change Authority?

• A.The Change Manager who provides formal authorisation for each change
• B.The Change Advisory Board
• C.A role, person or a group of people that provides formal authorisation for a particular type of change.
• D.A person that provides formal authorisation for a particular type of change.

Which is the correct combination of Service Management terms across the Lifecycle?

• A.1C, 2D, 3A, 4B
• B.1B, 2C, 3D, 4A
• C.1C, 2B, 3A, 4D
• D.1A, 2B, 3C, 4D

Which of the following statements about the Service Portfolio and Service Catalogue is the MOST CORRECT?

• A.The Service Catalogue has information about all services; the Service Portfolio only has information about services which are being considered for future development
• B.The Service Catalogue only has information about services that are live, or being prepared for deployment; the Service Portfolio only has information about services which are being considered for future development
• C.Service Catalogue and Service Portfolio are different names for the same thing
• D.The Service Portfolio has information about all services; the Service Catalogue only has information about services which are live, or being prepared for deployment

Which of the following is NOT an objective of service transition?

• A.To provide training and certification in project management
• B.To provide quality knowledge and information about services and service assets
• C.To plan and manage the capacity and resource requirements to manage a release
• D.To ensure that a service can be operated, managed and supported

Which Functions are included in IT operations management?

• A.IT operations control and facilities management
• B.Technical management and change management
• C.Network management and application management
• D.Facilities management and release management