ITILF2011 무료 덤프문제 온라인 액세스

One of the five major aspects of Service Design is the design of the service solutions. It includes?

• A.Requirements, resources and capabilities needed and agreed
• B.Only resources and capabilities needed
• C.Only requirements needed and agreed
• D.Only capabilities needed and agreed

In which core ITIL publication can you find detailed descriptions of service catalogue management, information security management, and supplier management?

• A.Service transition
• B.Service design
• C.Service strategy
• D.Service operation

Which of the following areas would not be supported by a Service Design tool?

• A.Strategy design
• B.Process design
• C.Environment design
• D.Software design

Availability Management is responsible for availability of the:

• A.Services, Components and Business Processes
• B.Services and Components
• C.Components and Business Processes
• D.Services and Business Processes

Which of the following should NOT be a concern of Risk Management?

• A.To ensure only the change requests with mitigated risks are approved for implementation
• B.To ensure that the organization assets, such as information, facilities and building are protected from threats, damage or loss
• C.To ensure that the workplace is a safe environment for its employees and customers
• D.To ensure that the organization can continue to operate in the event of a major disruption or disaster