ISEB-ITILF 무료 덤프문제 온라인 액세스

Availability management is directly responsible for the availability of which of the following?

• A.IT services and components
• B.Components and business processes
• C.IT services, components and business processes
• D.IT services and business processes

What is the primary focus of business capacity management?

• A.Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology
• B.Management, control and prediction of the end-to-end performance and capacity of the live, operational IT services
• C.Review of all capacity supplier agreements and underpinning contracts with supplier management
• D.Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion

Access management is closely related to which other process?

• A.Capacity management only
• B.Change management
• C.Information security management
• D.3rd line support

Which of the following statements about service asset and configuration management is/are CORRECT?
1.A configuration item (CI) can exits as part of any numbers other CIs at the same time
2.Choosing which CIs to record will depend on the level of control an organization wishes to exert.

• A.Neither of the above
• B.2 only
• C.1 only
• D.Both of the above

The consideration of value creation is a principle of which stage of the service lifecycle?

• A.Service transition
• B.Continual service improvement
• C.Service strategy
• D.Service design