ISEB-ITILF 무료 덤프문제 온라인 액세스

Which one of the following contains information that is passed to service transition to enable the implementation of a new service?

• A.A service option
• B.A service design package (SDP)
• C.A service charter
• D.A service transition package (STP)

Which of the following statements is CORRECT for every process?
1.It delivers its primary results to a customer or stakeholder
2.It defines activities that are executed by a single function

• A.Neither of the above
• B.Both of the above
• C.1 only
• D.2 only

Which process is responsible for dealing with complaints, comments, and general enquiries from users?

• A.Request fulfilment
• B.Service portfolio management
• C.Service level management
• D.Demand management

Within service design, what is the key output handed over to service transition?

• A.Process definitions
• B.Service design package
• C.Service portfolio design
• D.Measurement, methods and metrics

Which process will perform risk analysis and review of all suppliers and contracts on a regular basis?

• A.The IT service continuity management
• B.The service level management
• C.The service catalogue management
• D.The supplier management