BH0-012 무료 덤프문제 온라인 액세스

Which of the following are reasons why ITIL is successful?
1. ITIL is vendor neutral
2. It does not prescribe actions
3. ITIL represents best practice

• A.All of the above
• B.1 and 3 only
• C.1 and 2 only
• D.2 and 3 only

Event management, problem management, access management and request fulfillment are part of which stage of the service lifecycle?

• A.Service strategy
• B.Service operation
• C.Service transition
• D.Continual service improvement

Which one of the following is NOT an aim of the change management process?

• A.To deliver and manage IT services at agreed levels to business users
• B.To ensure the impact of changes are understood
• C.To ensure that changes are recorded and evaluated
• D.To ensure that all changes to configuration items (CIs) are recorded in the configuration management system (CMS)

Which one of the following is NOT the responsibility of service catalogue management?

• A.Ensuring that information in the service catalogue is accurate
• B.Ensuring that all operational services are recorded in the service catalogue
• C.Ensuring that service level agreements are maintained
• D.Ensuring that information in the service catalogue is consistent with information in the service portfolio

Which one of the following contains information that is passed to service transition to enable the implementation of a new service?

• A.A service charter
• B.A service design package (SDP)
• C.A service option
• D.A service transition package (STP)