C2090-045 무료 덤프문제 온라인 액세스

Which AQS level must be set in order to involve the BackEnd?

• A.2
• B.6
• C.1
• D.5

A customer with a Passport Advantage contract has opened a Severity2 PMR. What is the responsiveness target for this PMR?

• A.within 5 business hours
• B.within 4 business hours
• C.within 2 business hours
• D.the best endeavors

What is the IBM Support Assistant tool?

• A.an IBM site where customer is able to download software products
• B.an IBM internal tool to open an Enhancement Request
• C.an IBM tool for customer entitlement process
• D.an IBM tool that helps customers resolve issues with IBM software products

Which guidelines must be followed when a FrontEnd engineer transfers a PMR to the BackEnd?

• A.OneTeam guidelines
• B.guidelines on Product Support page
• C.guidelines onw3.ibm.com/oneteam
• D.FastPath guidelines

What is the total time a OneTeam Severity 1 PMR should be worked before passing to the BackEnd?

• A.1 hour
• B.4 hours
• C.3 business days
• D.5 business days