A2010-591 무료 덤프문제 온라인 액세스

What has to be considered in the service design stage according to ITIL?

• A.the design of the service catalog
• B.the design of Service Level Agreements
• C.the design of functions and applications
• D.the design of measurement systems, methods, and metrics

Which option will help a customer reduce the amount of time they currently spend in evaluating configuration item relationships with each change?

• A.Impact Assessment, part of IBM Tivoli Application Dependency Discovery Manager
• B.Impact Assessment; part of IBM SmartCloud Control Desk
• C.Impact Analysis; part of IBM SmartCloud Control Desk
• D.Impact Analysis; part of IBM Tivoli Application Dependency Discovery Manager

A customer is using IBM SmartCloud Control Desk to automate incident, problem, and change management processes. The solution currently supports 15,000 end users but the customer acquired and integrated a company with an additional 5,000 end users. What does the customer need to do to cover the new end users?

• A.Build a separate instance of IBM SmartCloud Control Desk
• B.Buy an additional 5,000 end user licenses
• C.Buy an IBM SmartCloud Control Desk for Internal Service Provider license
• D.Define the new users in the existing IBM SmartCloud Control Desk

Why is it important to define Key Performance Indicators (KPIs) for processes in the solution design phase?

• A.KPIs definitions are mandatory fields during product installation and without them the installation cannot progress.
• B.KPIs track project success and if the promised value is delivered.
• C.KPIs document the solution performance and indicate whether hardware needs to be upgraded.
• D.KPIs take a long time to implement in a GUI so they must be defined early in the project.

Which statement most accurately describes functionality provided by IBM SmartCloud Control Desk?

• A.It provides remote control functions that allow administrators/engineers to connect to and remotely operate client devices and servers such as hardware and software-based technologies that enable console access, remote KVM, and power management necessary to support a lights out data center environment.
• B.It provides services for the storing, categorization, searching, and correlation of data about client accounts, solutions, contracts, revenue, organizations, and products.
• C.It provides forecasting, tracking, and planning of labor and skills involved in IT processes across a global enterprise.
• D.It monitors, measures, and reports discrete resources within an IT environment to ensure optimal and committed performance levels.