H19-304 무료 덤프문제 온라인 액세스

After the Huawei contact center receives the message from the social media, the message needs to be distributed to the appropriate agent for processing. Which of the following distribution modes is not supported by the current system. ()

• A.The system can identify the keywords in the message, automatically filter out the useless messages according to the keywords, and assign the useful messages to the appropriate agent for automatic message distribution, which greatly reduces the administrator's distribution workload. .
• B.When the administrator forwards to the relevant agent for processing, he may request to reply to the agent's reply message. After the agent replies, it will be posted to social media after being reviewed by the administrator.
• C.The administrator can view the sentiment category and sentiment index of each message to identify whether the message is a positive message or a negative message, which is convenient for the administrator to process quickly.
• D.The administrator can check the influence of the message publisher and give quick response to the more influential publishers, such as stars, to avoid the situation.

Social media access is one of the highlights of Huawei's contact center.
Which of the following messages can be received by the system? () (multiple choices in this question)

• A.Actively search for messages on social media based on keywords
• B.Commentary message
• C.@
• D.Private message

In our UC solution, because Recording is a third-party component, we need to access our UC system via OBG.
()

• A.FALSE
• B.TRUE

IAD support () fax method (multiple choice of this question)

• A.T.30 plus transparent fax
• B.T.38 fax
• C.VBD transparent fax
• D.UC fax

There are many types of reports, and what types of reports are provided by the basic reports provided by Huawei BIR: () (multiple choices in this question)

• A.Annual report
• B.Interval report
• C.Daily report
• D.Monthly report