SPHRi 무료 덤프문제 온라인 액세스

The Hierarchy of Needs Theory (1954) is attributed to which of the following researchers?

• A.Abraham Maslow
• B.Clayton Alderfer
• C.Victor Vroom
• D.Fredrick Herzberg

During which phase of the strategic planning process would a SWOT analysis be most useful?

• A.Construction
• B.Environmental scan
• C.Evaluation
• D.Adjustment

Harold, the head of the human resources department for a large industrial machine manufacturing company, has discovered an issue that requires ERM, or Enterprise Risk Management. Upon reviewing important employee documentation, he has found out that required forms are not being completed, placing the human resources department at risk for non-compliance with federal guidelines. Using the guidelines of ERM, what should Harold consider doing to prevent further non-compliance?

• A.Establish quarterly reviews of the documentation to ensure that it is completed as required.
• B.Create a new department within the human resources department that keeps an eye on completing the documentation.
• C.Terminate the employee responsible for failing to ensure correct documentation.
• D.Contact the federal agency responsible for documentation and request a reprieve.

Louisa is in the process of interviewing the prospective employees for an open position in the accounting department of a small publishing company. She has already interviewed several strong candidates, but she is looking forward to interviewing one of the candidates whose resume has struck her as showing signif icant potential. When this employee enters the room, however, it is obvious that he has not fully conquered his pre-interview nerves, and he stumbles through the first few questions. By the end of the interview, however, the candidate is doing well, responding articulately and living up to the potential indicated in his resume. Louisa, though, is unable to overcome her disappointment with the candidate's earlier nervousness and fails to see his improvement during the interview. Louisa is displaying which of the following types of interview bias?

• A.Knowledge-of -predictor
• B.Stereotyping
• C.Recency
• D.First impression

Which of the following is a characteristic of a service center in HR service delivery?
Response:

• A.Restrictive access to HR resources for employees
• B.Decentralized and scattered HR functions
• C.Manual and paper-based HR processes
• D.Single point of contact for HR services and inquiries