HD0-300 무료 덤프문제 온라인 액세스

What should you do to ensure that your Help Desk support strategies align with the organization being supported?

• A.minimize cost
• B.study best practices for top performing organizations and set your strategies accordingly
• C.propose the highest level of support possible
• D.consider the impact of the proposed services on the success of the organization as a whole

What is a key principle of negotiation with customers?

• A.Stick to the facts and ignore the customer's emotions.
• B.Focus on the individual rather than on the resolution.
• C.Seek a solution that aligns with support center policies and processes.
• D.Determine the customer's underlying need and seek a mutually beneficial solution.

Which two items should you consider before making Help Desk operational decisions? (Choose two)

• A.implications to other business units.
• B.cost versus benefit
• C.employee opinion
• D.personal preference

What best describes the support center's responsibility in the release management process?

• A.The support center is responsible for making sure that customers always have the newest equipment and software.
• B.The support center is responsible for technically evaluating all new releases.
• C.The support center is responsible for installing new hardware and software for its customers.
• D.The support center is responsible for ensuring that each release is tested and conducted according to the release policy.

To which three types of data do companies restrict access? (Choose three)

• A.proprietary information
• B.network shares
• C.payroll information
• D.personnel records