PC-CIC-Core 무료 덤프문제 온라인 액세스

You are an IC administrator for a large international company based in Indianapolis, IN. Matt, a manager who lives and works in Minneapolis is having issues with his Interaction Client configuration. He says the company directory has disappeared.
What is the best way to help Matt get his Interaction Client configured correctly?

• A.Select Matt's user object in Interaction Administrator. Then select the Client Configuration tab and click on the Configure button.
• B.Take a trip to Minneapolis and configure Matt's Interaction Client.
• C.Find out which workgroups Matt is a member of and verify the client configuration for those workgroups.
• D.Create a new Client Configuration template specifically for Matt and assign it to him.

Match the Interaction Attendant element with the best description.

정답:

There are no other schedules in place. A call comes in to the system at 5:45 PM on Thursday, June 30.
What schedule will be selected to process this call?

• A.Work Week schedule
• B.New Year's Day schedule
• C.Month End schedule
• D.Default Schedule
• E.After Hours schedule

You have been asked to create an operator queue. Helen is the company operator and should receive the calls when she is available. There are other people who should receive calls, to the operator, if Helen is on break or steps away from her desk. Roger is her back up, and calls need be routed to him next, but if he is not available then calls need to be routed to Larry.
What queue type is required to ensure that calls to the operator queue are routed as described?

• A.Round-robin
• B.ACD
• C.Custom
• D.Sequential
• E.Group Ring

You have a new agent starting work on Monday and have decided to use the Active Assignment method to configure the IP phone.
What is the description of the Active Assignment method?

• A.1) Transport a phone to a specific user. 2) Configure the phone using the phone menu.
• B.1) Transport a phone to a specific user. 2) The user uses the Provision Menu to assign the phone to the managed IP phone configuration item using user-based provisioning.
• C.1) Select a phone from inventory. 2) Assign the MAC address of the phone to a Managed IP Phone configuration item. The MAC address is entered either by scanning the box or manually typing it in. 3) Transport the specific phone to the correct user.
• D.1) Transport multiple phones to a site and distribute 2) Another administrator (co-worker, partner, or subcontractor) visits each phone and does stations assignment using admin credentials (possibly credentials created for temporary use).