GE0-806 무료 덤프문제 온라인 액세스

What is the only time interval currently supported as a Time Profile for WFM 8.x statistics?

• A.5 minutes
• B.1 minute
• C.60 minutes
• D.15minutes

What is the Activity in Genesys WFM where the work does not use or require WFM service objectives, such as research or scheduled callbacks?

• A.Immediate work
• B.Deferred work
• C.Fixed-Staff work

What is the relations between Agents and contracts?

• A.Contracts determine the types of calls that can be routed to an Agent
• B.Only one Contract can be assigned to an Agent at a time
• C.Agents only need a Contract if they are Multi-Skilled
• D.Agents are automatically assigned a Termination Date if they do not have a Contract

Refer to the image shown: When opening the WFM Schedule Intra-Day view it looks like the image, what conclusion can you draw from this?

• A.There is a 'dip' in coverage at 2PM - 3PM
• B.There is no Master Forecast for that day
• C.There is a problem with coverage before 7AM and 6PM
• D.Coverage is sufficient

Which of the following statements is true?

• A.An Agent does not new to have a contract, but must work for at least one shift,
• B.An Agent can have any number of contracts and can be scheduled for any number of shifts.
• C.An Agent can have multiple contracts, but must be scheduled only for one shift.
• D.An Agent must have only one contract, but can be scheduled for multiple shifts.