GE0-806 무료 덤프문제 온라인 액세스

Which of the following are examples of Schedule States that can be used when setting up Schedule State Groups?

• A.Exceptions, Meals, Time OffTypes, Activities
• B.Adherent, Non-Adherent
• C.DN Groups. Agent Groups. Race Groups
• D.Call inbound, NotReadyforNextCall, CallOutbound

What are the possible actions one can take in order to avoid an Agent available in WFM Configuration Utility to be scheduled at all during the next schedule period?
Choose 3 answers

• A.Remove the Login ID in Genesys Administrator
• B.Grant the agent an exception in the Calendar
• C.Change the skill levels in WFM Configuration Utility
• D.Adjust the Hiring/Termination date in WFM configuration utility
• E.Disable Skills in WFM Configuration Utility

In which Genesys application is WFM scheduling performed?

• A.WFM Configuration Utility
• B.WFM Supervisor web
• C.Genesys Administrator
• D.IRD

Which two actions can you perform using the WFM Configuration Utility?
Choose 2 answers

• A.Modify schedule
• B.Create a shift
• C.Create a Report
• D.Change access rights to scheduling module

Which set of factors would provide the basis for an optimal staffing calculation?

• A.Predicted interaction volume potential AHT and minimum occupancy
• B.Actual interaction volume, actual AHT, and the service objectives
• C.Actual interaction volume, actual AHT and indirectly occupied time
• D.Actual ASA, coverage and maximum occupancy