GCX-GCD 무료 덤프문제 온라인 액세스

John Smith developed a Genesys Cloud CX web application that is currently being used successfully by thousands of agents in North America at Global Software Company Recently, Global Software Company decided to deploy the solution for its agents in Europe However, agents are not able to log in.
What is likely to be the cause?

• A.The OAuth client does not have the required scope.
• B.The web app does not have an OAuth client created for that region.
• C.There is no client Secret associated to the OAuth client.
• D.The Client ID has expired.

In Code Authorization grant OAuth flow, a code is exchanged for a token.

• A.True
• B.False

Which Genesys Cloud CX feature presents caller info to an agent and allows the user to update or collect the information?

• A.Dialog boxes
• B.IVR prompts
• C.Scripts
• D.Toast pop-ups

As the Genesys Cloud CX product grows, additions are made to the API to support new features in the form of new resources, new HTTP methods for existing resources, and so on.
When breaking changes are necessary, they are deferred to the next major revision of the API, whenever possible.

• A.True
• B.False

Which of the following statements is NOT true regarding Management Units?

• A.They help you create, manage, and view schedules for a group.
• B.Agents that handle the same set of interactions should belong to the same management unit.
• C.A maximum of 100 agents can be added lo a single Management Unit.
• D.Management Units partition agents and interactions into logical groups.