GCX-ARC 무료 덤프문제 온라인 액세스

Select all the possible measurements for the selection timeout of every menu. (Choose two.)

• A.Milliseconds
• B.Hours
• C.Seconds
• D.Microseconds
• E.Minutes

Your contact center wants to track the outcome of calls and chats. What can be configured within Genesys Cloud to provide this functionality?

• A.Resolution Codes
• B.Wrap-up Codes
• C.Account Codes
• D.Status

Which of the following is an automated telephony system that interacts with callers, gathers information, and routes calls to the appropriate recipients?

• A.DTMF
• B.IVR
• C.Telephony
• D.CRM

What is the maximum prompt file size you can upload?

• A.50 MB
• B.10 MB
• C.25 MB
• D.20 MB

Select the correct naming convention for a bulk import prompt if the admin wants to create a user prompt named "Welcome" that adds the audio within the .wav file under the English (United States) (en-us) language.

• A.prompt user Welcome_en-us
• B.prompt_user_Welcome/en-us
• C.prompt user Welcome/en-us
• D.prompt_user_Welcome_en-us