GCP-GCX 무료 덤프문제 온라인 액세스

User Status Detail report includes specifics about queue activity such as interacting, idle, and not responding.

• A.True
• B.False

What is the maximum tile size that can be uploaded onto Genesys Cloud CX's Workspace?

• A.No limit
• B.100 MB
• C.2 GB
• D.10 MB

Currently, you manage all agents' schedules using a spreadsheet. This shows when each agent is working, when they are on breaks, and when they have meetings or other events that take them away from the queue. You would like to manage these in an easier and more automated way.
Which Genesys Cloud CX contact center feature can you use to replace and automate the spreadsheet schedule?

• A.Genesys Cloud CX Architect
• B.Genesys Cloud CX API
• C.Genesys Cloud CX Reporting and Analytics
• D.Genesys Cloud CX Workforce Management

Why are Divisions important in an organization?

• A.Divisions define which users can be assigned to queues.
• B.Divisions allow the organization to control which roles can be assigned to users.
• C.Divisions are used to divide interactions equally between 2 or more queues.
• D.Divisions allow grouping and segregation of objects while keeping them inside the same organization.

Your company has just acquired a new building, and you have to add this new location to Genesys Cloud CX.
What are the prerequisites to perform this task? (Choose two.)

• A.You must have images of all the users located at the new location.
• B.You must have the basic profile data for all users at the new location.
• C.You must know the exact coordinates of the new building.
• D.You must collect general information such as building address, number of floors, location contact information, etc.
• E.You must have Admin rights to Genesys Cloud CX.