GCP-GC-REP 무료 덤프문제 온라인 액세스

Your customizations in the interaction view remain in effect even if you leave and return to the view.

• A.True
• B.False

Rayan, as the supervisor, noticed some issues in the interactions handled by the agents. He exported the Agent Metrics report for detailed statistics to troubleshoot the issue. Identify the areas that would help him in resolving the problems. (Choose four.)

• A.Review interactions in which an agent's performance varies significantly from the average.
• B.Train the agent to reduce handle time.
• C.Coach the agent on positive behaviors such as better call control.
• D.Focus on numerical results, which tend to encourage desirable results.
• E.Learn the reason for long or short interactions.
• F.Identify opportunities for improvement.

Which of the following are available report file formats for export? (Choose three.)

• A..docx
• B..txt
• C..doc
• D..xls
• E..xlsx
• F..pdf

Which of the following views can help supervisors to determine agent performance issues with interactions that set a specific wrap-up code in one or multiple queues?

• A.Agents Wrap-Up Detail
• B.Agents Interactions Detail
• C.Agents Wrap-Up Interval Detail
• D.Agents Schedule Detail

Select the possible factors which increase the report runtime and failures. (Choose two.)

• A.Review and ensure the usage of scheduled reports.
• B.Run reports during peak hours.
• C.Adjust report parameters so that report includes fewer agents, queues, and interactions.
• D.Ask every team member to run and save a copy of the report.