GCP-GC-ADM 무료 덤프문제 온라인 액세스

Which of the following components can be added to scripts? (Choose all that applies.)

• A.Web Page
• B.Call Flow
• C.Checkbox
• D.Visual Basic Control
• E.Text
• F.Image

Several people have complained that they try to join a group chat and they can't find the group in a search. What is the most likely reason?

• A.The group is in the wrong Organization
• B.The group is set to public
• C.The group is set to members only and they are not members of the group
• D.Group chat is only available to administrators

Which of the following options are used when scheduling a report? (Choose three.)

• A.Custom Date Range
• B.Time period
• C.Start Time
• D.Recurrences
• E.Time zone

What process helps you to standardize call evaluations of contact center agents by comparing multiple reviews of the same call or interaction?

• A.Evaluation
• B.Calibration
• C.Monitoring
• D.Scoring

Which definition matches the After Call Work option Mandatory, Time-boxed no early exit?

• A.The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.
• B.The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.
• C.The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.
• D.The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.