GCP-GC-ADM 무료 덤프문제 온라인 액세스

Select the categories of Prompts in Architect. (Choose two.)

• A.Menu
• B.Data
• C.User
• D.System

Select the types of scheduling available in Genesys Cloud. (Choose two.)

• A.Automated Scheduling
• B.Manual Scheduling
• C.Load based Scheduling
• D.All of the above

Select the applicable options for Genesys Cloud Architect. (Choose three.)

• A.Play pre-recorded messages
• B.Convert text to speech
• C.Configure skills
• D.Receive and route calls
• E.Configure queues

Which dialing mode allows the agent to see customer information before dialing?

• A.Predictive
• B.Progressive
• C.Power
• D.Preview

Which option provides the ability for an email interaction to be interrupted by voice?

• A.Admin>Routing>Disconnect Interactions
• B.Admin>Routing>Emergencies
• C.Admin>Contact Center>ACD Skills
• D.Admin>Contact Center>Utilization