GCP-GC-ADM 무료 덤프문제 온라인 액세스

The Utilization feature of Genesys Cloud allows administrators to configure: (Choose three.)

• A.The after call work time for each media type
• B.The maximum capacity that an agent may handle simultaneously for each supported media type
• C.The media types that can interrupt current interactions that an agent is handling
• D.The length of time that an agent may spend on each media type
• E.The number of different media types that an agent may handle simultaneously

Recording Policies can be configured for what type(s) of contact(s)?

• A.Message
• B.Email
• C.Chat
• D.All of the above
• E.Call

Select the categories of ACD skills which can be added to a user or interaction. (Choose two.)

• A.Roles
• B.Skills
• C.Language
• D.Queue

What process helps you to standardize call evaluations of contact center agents by comparing multiple reviews of the same call or interaction?

• A.Calibration
• B.Evaluation
• C.Scoring
• D.Monitoring

Which definition matches the After Call Work option Mandatory, Time-boxed?

• A.The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.
• B.The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.
• C.The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.
• D.The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.