GCP-GC-ADM 무료 덤프문제 온라인 액세스

The Bullseye routing method relaxes the required skills as the selection pool expands from one ring to the next. How many rings maximum may be defined for Bullseye routing?

• A.4
• B.8
• C.2
• D.6

What is the Alerting Timeout with regard to Queue configuration?

• A.This is how long the interaction will wait to begin alerting the agent
• B.This is how long the interaction will alert before disconnecting
• C.This is how long the interaction will alert before timing out and setting the agent's status to Not Responding
• D.This is how long the agent has to complete after call work

Select all the roles that are automatically assigned by default to the user who sets up the organization. (Choose two.)

• A.Telephony Admin
• B.Employee
• C.Master Admin
• D.Genesys Cloud User
• E.Admin

What would you select from the Admin>Outbound Dialing menu to create a new campaign?

• A.Schedules
• B.Campaign Dashboard
• C.Campaign Management
• D.Scripts

A Queue is configured for Standard ACD routing and Disregard skills, next agent for the Evaluation Method. What agent property is used to determine the next available agent?

• A.Time since they last handled an ACD interaction
• B.Department
• C.Cost
• D.Skill