VERISME 무료 덤프문제 온라인 액세스

What differentiates VeriSM from other IT service management approaches?

• A.VeriSM differentiates IT from other service management practices.
• B.VeriSM is a logical evolution to older IT service management practices.
• C.VeriSM focuses on the corporate IT aspects in the organization.
• D.VeriSM takes all organizational capabilities into account.

Digital transformation requires a new approach to service management within organizations.
Where is the ownership of service management principles situated in an organization?

• A.Service management is owned across the whole organization.
• B.IT owns service management.
• C.Service management is outsourced to a third-party supplier.
• D.Business owns service management.

What is covered by the activity Record in the Respond stage?

• A.Deliver results
• B.Source events
• C.Capture information
• D.Resolve the issue

The Define stage of the VeriSM model produces a definition of what good service looks like.
During which process does this activity take place?

• A.Create the solution
• B.Create the service blueprint
• C.Define consumer needs
• D.Gather requirements

How does governance flow through an organization?

• A.Via organization-wide gatherings once or twice a year, where owners/stakeholders present the mission, vision and objectives, and take feedback from employees.
• B.Via good planning in the higher levels of the organization, where it is critical that there is a clearly stated mission and vision with key objectives defined.
• C.Via performance contracts between an employee and his or her manager, making everybody responsible for part of the strategy.
• D.Via delegation from owners to a governing body, who authorize organizationalcapabilitiesto take actions to create and support the outcomes to consumers.