ITSM20FB 무료 덤프문제 온라인 액세스

What is required to be in place for emergency changes?

• A.Controlled Acceptance Test environment
• B.Service Continuity Plans
• C.policies and procedures
• D.Capacity plans

When a new service is being planned Service Level Management (SLM) needs to ensure that existing performance levels of other IT services will not be unduly impacted. From which process will Service Level Management (SLM) require input?

• A.Capacity Management Financial
• B.Management for IT Services
• C.IT Service Continuity Management
• D.Availability Management

What is used for the assessment of maturity of organizations?

• A.ITIL
• B.CMMI
• C.CobITTM
• D.MOF

Which aspect of the IT-Service Industry is considered to be one of the most important, but also one of the most difficult?

• A.innovating the way services are provided
• B.incorporating technological innovations
• C.constant quality
• D.methodological order based on best practices

Which process or function is responsible for supplying first-line support and assistance in daily use of IT services'?

• A.Service Desk
• B.Service Level Management
• C.Incident Management
• D.Availability Management