ITILFNDv4 무료 덤프문제 온라인 액세스

What is the definition of warranty?

• A.A means of identifying a result for a stakeholder
• B.A means of determining whether a service is fit for use
• C.A means of determining whether a service is fit for purpose
• D.A means of identifying events that could cause harm or loss

What is the purpose of the 'deployment management' practice?

• A.To plan and manage the full lifecycle of all IT assets
• B.To make new and changed services and features available for use
• C.To move new or changed components to live environments
• D.To protect the information needed by the organization to conduct its business

What is the purpose of the 'incident management' practice?

• A.To reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents
• B.To capture demand for incident resolution and service requests
• C.To minimize the negative impact of incidents by restoring normal service operation as quickly as possible
• D.To support the agreed service quality by effective handling of all agreed user-initiated service requests

Which practice would be MOST involved in assessing the risk to services when a supplier modifies the contract they offer to the organization?

• A.Change enablement
• B.Service level management
• C.Service request management
• D.Incident management

What should be done for every problem?

• A.It should have a workaround to reduce the impact
• B.It should be resolved so that it can be closed
• C.It should be prioritized based on its potential impact and probability
• D.It should be diagnosed to identify possible solutions