ITILFNDv4 무료 덤프문제 온라인 액세스

Which statement about service offerings is CORRECT?

• A.Service offerings include the transfer of goods from the consumer to the provider
• B.Each service should be described to consumers as a single service offering
• C.The same product can be used as a basis for more than one service offering
• D.Service offerings describe how providers and consumers cooperate to co-create value

Which term is used to define "any component that needs to be managed in order to deliver an IT service"?

• A.An IT asset
• B.A change
• C.A configuration item
• D.An event

Which statement about problems is CORRECT?

• A.Problem analysis should focus on one of the four dimensions to achieve a fast diagnosis
• B.Problems must be resolved quickly in order to restore normal business activity
• C.Problem prioritization involves risk assessment
• D.Problems are not related to incidents

Which is a description of service provision?

• A.A formal description of one or more services, designed to address the needs of a service consumer
• B.Cooperation between two organizations to ensure that a service delivers value
• C.Activities that an organization performs to deliver services
• D.A way to help create value by facilitating outcomes that service consumers need

Which guiding principle says that it is not usually necessary to build something new?

• A.Start where you are
• B.Think and work holistically
• C.Progress iteratively with feedback
• D.Focus on value