ITILFND_V4 무료 덤프문제 온라인 액세스

Which statement about change authorities is CORRECT?

• A.Change authorities are assigned for each type of change and change model
• B.Change authorities are only required for authorizing normal changes
• C.Change authorities are assigned when each change is deployed
• D.Change authorities are only required for authorizing emergency changes

Why and how is a user MOST LIKELY to contact the service desk?

• A.To discuss the cause of an incident via a phone call
• B.To request access to a resource via a self-service portal
• C.To report a problem using a mobile app
• D.To authorize an emergency change via live chat

Which competencies are required by the 'service level management' practice?

• A.Balanced scorecard reviews and maturity assessment
• B.Problem investigation and resolution
• C.Business analysis and commercial management
• D.Incident analysis and prioritization

What is the purpose of the 'incident management' practice?

• A.To minimize the negative impact of incidents by restoring normal service operation as quickly as possible
• B.To capture demand for incident resolution and service requests
• C.To reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents
• D.To support the agreed service quality by effective handling of all agreed user-initiated service requests

Which practice would be MOST involved in assessing the risk to services when a supplier modifies the contract they offer to the organization?

• A.Service request management
• B.Incident management
• C.Service level management
• D.Change enablement