ITIL 무료 덤프문제 온라인 액세스

When should a full risk assessment and authorization be carried out for a standard change?

• A.Each time the standard change is implemented
• B.At least once a year
• C.When the procedure for the standard change is created
• D.When an emergency change is requested

Which ITIL guiding principle recommends using existing services, processes and tools when improving services?

• A.Keep is simple and practical
• B.Focus on value
• C.Progress iteratively with feedback
• D.Start where you are

What are 'engage', 'plan' and 'improve' examples of?

• A.Change control
• B.Service value chain inputs
• C.Service value chain activities
• D.Service level management

Which ITIL practice has a purpose that includes reducing the likelihood of incidents?

• A.Change control
• B.Service desk
• C.Problem management
• D.Continual improvement

Which practice uses pre-defined, standardized procedures to enable fulfilment times to be clearly communicated?

• A.Problem management
• B.Incident management
• C.Service level management
• D.Service request management